Kerrie Haden
Mascot,Australia
Summary
With 3 years and 5 months of experience as a flight attendant at Qantaslink, along with 4.5 years of customer service expertise in the airline and airport industry, I offer a wealth of knowledge and skills. Furthermore, my 17-year background as an owner/operator of a business has sharpened my entrepreneurial spirit and ability to thrive in dynamic environments. I am excited about utilizing my exceptional customer service skills in a new and stimulating setting, embracing fresh challenges with enthusiasm and dedication.
Overview
8
8
years of professional experience
Work History
Flight Attendant
Qantaslink
04.2021 - Current
- Responsible for aircraft OTP and customer management and safety
- Management in the cabin pre and during flight
- Highly organised with a professional manner to ensure customers start their journey with a positive experience
- Excellent time management for aircraft turnaround
- Cabin management during boarding, in flight and disembarking
- All emergency and safety procedures and equipment onboard aircraft
- Excellent communication with flight crew at all times
- Excellent communication with ground crew and bus transport staff for safe and timely customer movement
Customer Service Representative
Woolworths Group Pty Ltd
04.2020 - 04.2021
- Responsible for professional and timely assistance for customers, stores and delivery drivers via phone in all areas of online orders with Woolworths online contributing to repeat custom
- Customer assistance via phone for missing items, late orders and IT issues
- Assistance for delivery drivers
- Assistance for Woolworths Stores Australia wide
- Booking contractor delivery services
- Assistance with refunds, payment issues and Woolworths App
Customer Service Officer
Jetstar Australia
11.2018 - 04.2021
- Responsible for safe and timely arrival and departure of aircraft and customers
- From check in or service desk to boarding to ensure customers start their journey with a positive experience, whilst following company policy and procedure
- Customer check in and bag drop
- Sale of new ticket’s, fare moves and excess baggage fees
- Baggage services (world Tracer)
- Meeting and marshalling arriving flights
- Dispatching flights with all associated paperwork
- Aerobridge, wheelchair and DPL usage
Customer Service Agent
Aerocare Flight Support
05.2017 - 10.2018
- Responsible for safe and timely processes of customers, whilst following company policy and procedures
- With excellent communication skills and the ability to remain calm under pressure
- AIRLINES SERVICED IN DARWIN
- JETSTAR AUSTRALIA (DOMESTIC AND INTERNATIONAL)
- VIRGIN AUSTRALIA
- TIGER AIRWAYS
- AIR ASIA
- Check in and bag drop (all airlines above)
- Service Desk (new tickets and excess payments)
- Baggage Services (all airlines above- world tracer)
- Confident and competent in aircraft turnaround procedures (all airlines above)
- Jetstar ferry flights
- Virgin Australia diversion flights
- Tiger Airways ferry flights
- Competent in assisting special needs customers, UMNR and DPL usage
Education
Year 10 -
Wynnum North State High School
Brisbane12.1983
Skills
- Customer service
- Time management
- Attention to detail
- Team collaboration
- Safety procedures
- Leadership qualities
Timeline
Flight Attendant
Qantaslink
04.2021 - Current
Customer Service Representative
Woolworths Group Pty Ltd
04.2020 - 04.2021
Customer Service Officer
Jetstar Australia
11.2018 - 04.2021
Customer Service Agent
Aerocare Flight Support
05.2017 - 10.2018
Year 10 -
Wynnum North State High School