With more than 25 years in customer service, administrative skills including real-estate sales and building client relationships. Excellent mentor for new employees. I am dependable, self-sufficient, devoted, and have a high level of detail.
Overview
19
19
years of professional experience
19
19
years of professional experience
Work History
HOME SPECIALIST
Stockland Pty Ltd
04.2024 - Current
As the NSW Home Specialist at Halcyon Gables community (over 60s), I am the primary point of contact for homebuyers throughout every stage of their journey. From initial consultations to the completion of their new home, I guide and support them at every touchpoint. Homebuyers also work closely with me to finalise all of their external and internal selections before the plans are drawn up.
My role is all about creating a seamless homeowner experience.
Key responsibilities
3 weekly build updates to homeowners
Resolving complaints & problem solving
Stakeholder communication to get results for customers
Home walk-through visits during the build phase
Organising homeowners' home handovers
Building client relationships
Liaising with the external builder
Building plan checks & home buyer sign off
CUSTOMER RELATIONS SPECIALIST
Stockland Pty Ltd
09.2021 - 04.2024
Key responsibilities
Customer Journey – 6 weekly EDM updates
Case management through Salesforce
Stakeholder communication to get results for customers
Event planning - Walk your lot
Achievements
Interim Team leader during a 3-month period
Marketing cloud national eDM sender for Customer Relations land, and MD
Training new starters and providing continuous support for the team daily
The average case age per project has reduced.
Sales Manager
HARRINGTON ESTATES PTY LTD
01.2015 - 01.2020
Sales Associate
HARRINGTON ESTATES PTY LTD
01.2008 - 01.2015
Country club receptionist
HARRINGTON ESTATES PTY LTD
01.2007 - 01.2008
Education
REAL ESTATE LICENCE - Class 2
01.2026
Skills
Building client relationships
Customer Service
Problem solving
Effective communication
Organisation/ Planning
Sales Force
Marketing Cloud
Outlook
Power BI
Building plan approvals
Aconex
INTERESTS
Travelling – to travel to new countries to experience new cultures.
Sales Representative- Home Care Consultant at Caring People Home Health Care AgencySales Representative- Home Care Consultant at Caring People Home Health Care Agency