Summary
Overview
Work History
Education
Skills
INTERESTS
Timeline
Timeline
Generic

Kerrie Hall

NSW

Summary

With more than 25 years in customer service, administrative skills including real-estate sales and building client relationships. Excellent mentor for new employees. I am dependable, self-sufficient, devoted, and have a high level of detail.

Overview

19
19
years of professional experience
19
19
years of professional experience

Work History

HOME SPECIALIST

Stockland Pty Ltd
04.2024 - Current
  • As the NSW Home Specialist at Halcyon Gables community (over 60s), I am the primary point of contact for homebuyers throughout every stage of their journey. From initial consultations to the completion of their new home, I guide and support them at every touchpoint. Homebuyers also work closely with me to finalise all of their external and internal selections before the plans are drawn up.
  • My role is all about creating a seamless homeowner experience.
  • Key responsibilities
  • 3 weekly build updates to homeowners
  • Resolving complaints & problem solving
  • Stakeholder communication to get results for customers
  • Home walk-through visits during the build phase
  • Organising homeowners' home handovers
  • Building client relationships
  • Liaising with the external builder
  • Building plan checks & home buyer sign off

CUSTOMER RELATIONS SPECIALIST

Stockland Pty Ltd
09.2021 - 04.2024
  • Key responsibilities
  • Customer Journey – 6 weekly EDM updates
  • Case management through Salesforce
  • Stakeholder communication to get results for customers
  • Event planning - Walk your lot
  • Achievements
  • Interim Team leader during a 3-month period
  • Marketing cloud national eDM sender for Customer Relations land, and MD
  • Training new starters and providing continuous support for the team daily
  • The average case age per project has reduced.

Sales Manager

HARRINGTON ESTATES PTY LTD
01.2015 - 01.2020

Sales Associate

HARRINGTON ESTATES PTY LTD
01.2008 - 01.2015

Country club receptionist

HARRINGTON ESTATES PTY LTD
01.2007 - 01.2008

Education

REAL ESTATE LICENCE - Class 2

01.2026

Skills

  • Building client relationships
  • Customer Service
  • Problem solving
  • Effective communication
  • Organisation/ Planning
  • Sales Force
  • Marketing Cloud
  • Outlook
  • Power BI
  • Building plan approvals
  • Aconex

INTERESTS

Travelling – to travel to new countries to experience new cultures.

Timeline

HOME SPECIALIST

Stockland Pty Ltd
04.2024 - Current

CUSTOMER RELATIONS SPECIALIST

Stockland Pty Ltd
09.2021 - 04.2024

Sales Manager

HARRINGTON ESTATES PTY LTD
01.2015 - 01.2020

Sales Associate

HARRINGTON ESTATES PTY LTD
01.2008 - 01.2015

Country club receptionist

HARRINGTON ESTATES PTY LTD
01.2007 - 01.2008

REAL ESTATE LICENCE - Class 2

Timeline

HOME SPECIALIST

Stockland Pty Ltd
04.2024 - Current

CUSTOMER RELATIONS SPECIALIST

Stockland Pty Ltd
09.2021 - 04.2024

Sales Manager

HARRINGTON ESTATES PTY LTD
01.2015 - 01.2020

Sales Associate

HARRINGTON ESTATES PTY LTD
01.2008 - 01.2015

Country club receptionist

HARRINGTON ESTATES PTY LTD
01.2007 - 01.2008

REAL ESTATE LICENCE - Class 2

Kerrie Hall