Kerrie Hanrahan
Millicent,South Australia
Summary
Professional with strong background in consumer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring consumer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting consumer and organizational goals.
Overview
29
29
years of professional experience
Work History
Enrolled Nurse
Country Health SA
06.2017 - 07.2018
- Performed accurate documentation of residents assessments, interventions, and outcomes in compliance with regulatory standards.
- Administered medications via oral, IV, and intramuscular injections monitored and documented responses.
- Performed routine wound care and dressing changes on schedule.
- Promoted a safe and comfortable healing environment by addressing resident concerns promptly and professionally.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Educated residents on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Implemented infection control measures that significantly reduced hospital-acquired infections.
- Improved resident satisfaction ratings by delivering compassionate and personalized care.
- Utilized strong clinical judgment in prioritizing resident needs during high-stress situations, ensuring optimal outcomes.
- Collaborated with interdisciplinary teams for optimized resident treatment plans and outcomes.
- Mentored new nursing and care staff members, fostering teamwork and improving unit efficiency.
- Maintained up-to-date knowledge on emerging trends in nursing practice to enhance effectiveness in delivering quality care.
- Assisted physicians in performing diagnostic tests and procedures to facilitate prompt diagnosis and treatment.
- Streamlined communication between residents, families, and healthcare providers to ensure comprehensive understanding of care plans.
- Observed and documented resident factors such as diets, physical activity levels, and behaviour's to understand conditions and effectively modify treatment plans.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Implemented care plans for residents treatment after assessing physician medical regimens.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviour's and helping residents regain or improve coping abilities.
TPP Enrolled Nurse
SA Health
01.2017 - 06.2017
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed routine wound care and dressing changes on schedule.
- Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
- Increased quality of care by participating in ongoing professional development opportunities such as workshops, conferences, and online courses.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
Aged Care Worker
Country Health SA
01.2008 - 01.2017
- Assisted residents with daily living tasks, promoting independence and dignity.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Built strong relationships with clients to deliver emotional support and companionship.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Adhered strictly to infection control protocols, minimizing the risk of communicable diseases within the facility.
- Utilized strong problem-solving skills to address challenging situations with empathy and professionalism.
- Developed trust-based relationships with residents by actively listening to their concerns and demonstrating genuine interest in their lives.
- Promoted social interaction for isolated seniors through engaging group activities.
- Monitored and assisted residents through individual service plans.
- Ensured timely completion of required documentation, maintaining accuracy in medical records management systems.
Attendant Care Worker
Communique
01.2001 - 01.2002
- Facilitated social interactions and community engagement for clients to promote mental wellbeing.
- Enhanced client comfort by providing attentive and compassionate personal care services.
- Collaborated with interdisciplinary team members to develop comprehensive care plans tailored to individual client needs.
Retail Sales Associate
Priceline Pharmacy
06.1994 - 10.1997
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Participated in periodic inventory counts to maintain accurate stock levels.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
Trainee Intellectual Disability Services Officer
Human Services Victoria
02.1992 - 03.1994
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry.
- Supported departmental tasks to increase understanding of industry processes.
Attendant Care Worker
Disability Persons Council
01.1990 - 01.1992
- Assisted clients with daily living activities such as bathing, dressing, and grooming for improved quality of life.
- Documented detailed progress notes, maintaining accurate records of client health status and interventions performed.
- Prioritized client confidentiality by safeguarding personal information and adhering to privacy regulations within the healthcare industry.
- Ensured client safety through constant monitoring and timely reporting of any incidents or concerns.
- Received ongoing training in specialized areas such as dementia care or fall prevention techniques for enhanced service provision.
- Collaborated with interdisciplinary team members to develop comprehensive care plans tailored to individual client needs.
- Administered medications according to physician instructions, ensuring proper dosage and adherence to schedule.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted patients with self-administered medications.
Education
Diploma of Enrolled Nursing Division 2
TAFE SA
SA01-2016
Certificate IV Aged Care
Pragmatic Training
01-2010
Certificate IV Community Services ( Disability)
TAFE Vic
01-2000
Skills
- Care coordination
- Clinical risk assessment
- Compassionate care
- Time management
- Multitasking and organization
- Records management
- Dependable and responsible
- First aid and safety
- Compassion and empathy
- Adaptability and flexibility
- Teamwork and collaboration
- Customer service
- Interpersonal and written communication
Timeline
Enrolled Nurse
Country Health SA
06.2017 - 07.2018
TPP Enrolled Nurse
SA Health
01.2017 - 06.2017
Aged Care Worker
Country Health SA
01.2008 - 01.2017
Attendant Care Worker
Communique
01.2001 - 01.2002
Retail Sales Associate
Priceline Pharmacy
06.1994 - 10.1997
Trainee Intellectual Disability Services Officer
Human Services Victoria
02.1992 - 03.1994
Attendant Care Worker
Disability Persons Council
01.1990 - 01.1992
Diploma of Enrolled Nursing Division 2
TAFE SA
Certificate IV Aged Care
Pragmatic Training
Certificate IV Community Services ( Disability)
TAFE Vic
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