Kerrie Hazelhurst

• Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
• Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
• Collaborated with other department managers to develop strategies for improving overall hotel operations and guest experiences.
• Implemented new procedures to optimize workflow efficiency within the daily operations.

• Enhanced customer satisfaction by providing top-notch service and addressing concerns promptly.
• Streamlined event planning processes for increased efficiency and reduced turnaround time.
• Managed venue schedules, ensuring optimal utilization of space and resources.
• Cultivated strong relationships with clients, leading to repeat business and referrals.
• Coordinated with vendors for seamless delivery of services during events, resulting in positive feedback from guests.
• Implemented cost-saving measures, effectively managing budgets without compromising on quality or service standards.
• Trained and supervised staff, fostering a team-oriented approach to ensure exceptional guest experiences.
• Conducted regular safety inspections to maintain compliance with regulatory requirements and minimize risk at the venue.
• Increased overall event profitability by strategically upselling and Increasing Customer spend.
• Evaluated employee performance regularly, identifying areas for improvement and providing constructive feedback for professional development.

• Streamlined venue operations for better efficiency and cost reduction by implementing new management systems.
• Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
• Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
• Collaborated with marketing team to promote the venue through social media campaigns, resulting in increased brand awareness.
• Improved revenue generation by creating unique customer service.
• Conducted regular venue maintenance checks and oversaw repairs as needed, maintaining a safe and visually appealing environment for guests.
• Implemented comprehensive risk management strategies to minimize potential liabilities related to health and safety regulations, alcohol service policies, etc.
• Increased repeat business by consistently providing exceptional customer service.
• Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
• Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
• Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
• Monitored daily cash discrepancies, and inventory.
• Assisted in recruiting, hiring and training of team members.
• Trained new employees on proper protocols and customer service standards.
• Trained and guided team members to maintain high productivity and performance metrics.

• Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
• Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
• Collaborated with marketing team to promote the venue through social media campaigns, resulting in increased brand awareness.
• Ensured smooth execution of events by coordinating logistics, catering, audio-visual equipment, and other essential services.
• Conducted regular venue maintenance checks and oversaw repairs as needed, maintaining a safe and visually appealing environment for guests.
• Developed annual budgets for the venue operations, closely monitoring expenses to ensure profitability targets were met or exceeded.
• Maintained updated knowledge of industry trends, competitor offerings, and market demands to inform strategic decisions about future event offerings at the venue.
• Supervised events from start to finish using effective crowd control methods.
• Monitored daily cash discrepancies cash movement and inventory.
• Assisted in recruiting, hiring and training of team members.
• Trained new employees on proper protocols and customer service standards.
• Trained and guided team members to maintain high productivity and performance metrics.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

• Improved employee performance by Delivering and implementing effective training within the workplace
• Enhanced trainee engagement through interactive workshops and hands-on activities.
• Developed customized training materials for various Levels of staff ensuring relevance to the target audience.
• Conducted comprehensive needs assessments with A:LH HR manager to identify gaps in knowledge and skills, to adapt program.
• Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
• Stayed current on industry trends and advancements, incorporating new techniques into existing training programs as needed.
• Facilitated team-building exercises that fostered collaboration and communication among department members, both in the training program and in the workplace.
• Coached employees on best practices, providing constructive feedback to support their professional growth.

Managed various Hotels:

Findon Hotel

Norwood Hotel

Exeter Hotel

Archer Hotel Finsbury Hotel

• Increased event bookings by developing and maintaining strong relationships with clients and vendors.
• Streamlined venue operations for better efficiency and cost reduction by implementing new management systems.
• Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
• Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
• Improved revenue generation by creating unique event packages tailored to the needs of different customers.
• Established positive working relationships with local authorities such as police departments and licensing boards to ensure compliance with regulatory requirements.
• Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Trained new employees on proper protocols and customer service standards.

Worked in several venues:

Ramsgate Hotel

Esplanade Hotel

Finsbury Hotel

• Streamlined event planning processes for increased efficiency and reduced turnaround time.
• Managed venue schedules, ensuring optimal utilization of space and resources.
• Cultivated strong relationships with clients, leading to repeat business and referrals.
• Trained and supervised staff, fostering a team-oriented approach to ensure exceptional customer experiences.
• Evaluated employee performance regularly, identifying areas for improvement and providing constructive feedback for professional development.
• Enhanced customer satisfaction by providing top-notch service and addressing concerns promptly.

• Enhanced customer satisfaction by providing exceptional service and anticipating guest needs.
• Maintained a clean and organized dining area for optimal guest experience.
• Assisted in menu development, resulting in increased sales and positive customer feedback.
• Collaborated with kitchen staff to ensure timely and accurate order preparation.
• Trained new employees on company policies and procedures, fostering a team-oriented environment.
• Resolved guest complaints professionally, maintaining a positive brand image.
• Participated in staff meetings, contributing valuable insights to improve daily operations and address ongoing challenges.
• Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.