Kerrie Hunt
Sale,VIC
Summary
Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Housekeeping Supervisor
Quest Appartments
02.2013 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Managed laundry
- Worked with front desk to respond promptly to all guest requests.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Increased employee performance through effective supervision and training.
- Completed schedules, shift reports, and other business documentation.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Evaluated employee performance and developed improvement plans.
- Adhered to safety protocols by enforcing proper equipment usage.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Trained and mentored new staff on cleaning and safety protocols.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Addressed customer feedback and complaints to maximize satisfaction.
- Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
Sales Assistant Team Member
Angus And Coote Jewelers
03.2011 - 11.2013
- Contributed to customer-oriented team atmosphere driving sale targets and supporting organizational goals.
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers locate products and checked store system for merchandise at other sites.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Additional Information
Professional
Referees : Bec Cumming Reception Manager Quest Apartments Sale Victoria
PH: 0438649696
Personal
Referees : Julie Bowman 'The Ridge' Rosedale 3847
PH: 0419188755
Timeline
Housekeeping Supervisor
Quest Appartments
02.2013 - Current
Sales Assistant Team Member
Angus And Coote Jewelers
03.2011 - 11.2013
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