Kerrie Kropman
KEILOR PARK,VIC
Summary
Dynamic Global Account Manager with a proven track record at Mondiale VGL, excelling in customer relationship management and analytical problem-solving. Successfully enhanced client satisfaction through tailored solutions and strategic account reviews, driving revenue expansion initiatives. Adept at collaborating with cross-functional teams to resolve complex issues and optimize service delivery.
Overview
5
5
years of professional experience
Work History
Global Account Manager
Mondiale VGL
Altona, VIC
07.2024 - Current
- Assisted in managing global client relationships to ensure alignment with business objectives.
- Supported the development of account strategies to enhance customer satisfaction and loyalty.
- Coordinated communication between internal teams and clients for seamless project execution.
- Collected and analyzed client feedback to identify areas for service improvement.
Key Account Manager - Team Lead
Mondiale VGL
Altona, VIC
12.2022 - 07.2024
- Developed and maintained strong relationships with key accounts to ensure customer satisfaction.
- Analyzed client needs and tailored solutions, enhancing service delivery and product offerings.
- Collaborated with cross-functional teams to address client inquiries and resolve issues effectively.
- Monitored account performance metrics, ensuring alignment with strategic objectives and goals.
- Conducted regular account reviews to identify growth opportunities and optimize account strategies.
- Implemented feedback mechanisms for clients, driving continuous improvement in service delivery processes.
- Trained and mentored junior team members on best practices for account management and client relations.
- Built and maintained strong client relationships to drive business growth.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Supported sales and reporting for large and medium-sized accounts.
Key Account Manager
Mondiale VGL
Altona, VIC
07.2022 - 12.2022
- Developed and maintained strong relationships with key clients to ensure satisfaction and loyalty.
- Analyzed client performance data to identify growth opportunities and actionable insights.
- Collaborated with internal teams to deliver tailored solutions that met client-specific needs.
- Managed contract negotiations, ensuring compliance with company policies and client expectations.
- Conducted regular business reviews with clients to assess service effectiveness and address concerns.
- Streamlined account management processes, improving efficiency in operations and reporting accuracy.
Client Services Manager
Yusen Logistics
Tullamarine, VIC
12.2020 - 07.2022
- Developed client relationships through regular communication and feedback sessions.
- Coordinated service delivery to ensure alignment with client expectations and requirements.
- Implemented process improvements that enhanced service efficiency and client satisfaction.
- Trained team members on best practices for client engagement and support initiatives.
- Managed project timelines and deliverables, ensuring adherence to client contracts and agreements.
- Collaborated with cross-functional teams to resolve complex client issues promptly.
Education
No Degree - Diploma - Business Management
World Class Teams
Sydney, NSW11-2023
Skills
- Customer relationship management
- Effective upselling techniques
- Revenue expansion initiatives
- Strong financial understanding
- Effective troubleshooting skills
- Analytical problem-solving
- Collaborative team management
Timeline
Global Account Manager
Mondiale VGL
07.2024 - Current
Key Account Manager - Team Lead
Mondiale VGL
12.2022 - 07.2024
Key Account Manager
Mondiale VGL
07.2022 - 12.2022
Client Services Manager
Yusen Logistics
12.2020 - 07.2022
No Degree - Diploma - Business Management
World Class Teams