Kerrie Ly
Doonside,Australia
Summary
Demonstrates strong time management and teamwork skills, ensuring seamless operations and exceptional customer service experiences.
Experienced with overseeing front office operations, ensuring smooth and efficient service. Uses leadership and communication skills to foster collaborative team environment. Knowledge of optimizing administrative processes and enhancing guest satisfaction.
Overview
5
5
years of professional experience
Work History
Dentist Assistant/ Receptionist
Dental Specialists of Sydney
04.2024 - Current
- Assist dentists in procedures, ensuring patient comfort and safety, enhancing patient satisfaction.
- Prepare and sterilize instruments, maintaining a clean and efficient workspace.
- Support dental team in emergency situations, demonstrating quick problem-solving skills.
- Record charting of the patient’s dentition and the use of retraction and patient mouth suction.
- Assist in taking phone calls, making bookings and taking payments with Hicaps when required, during days when there is short staff at front desk.
- Downloading and uploading patient referral letters and dental imaging.
Front Office Manager
Parramatta Dental Clinic
01.2024 - 04.2024
- Greet patients, manage enquiries, and support Practice Manager with administrative tasks.
- Ensure smooth clinic operations by managing patient care, administrative duties, and staff training.
- Creating and entering data into Excel spreadsheet for monthly stock take tracking.
Dental Assistant
Parramatta Dental Clinic
09.2020 - 01.2023
- Accurately documented medical and dental histories, ensuring precise treatment plans.
- Prepared dental rooms and performed infection control, supporting efficient oral exams.
- Exposed and processed dental x-rays and OPG, enhancing diagnostic accuracy.
- Educated patients on post-operative and oral health care, improving patient outcomes.
Education
Bachelor of Nursing -
Western Sydney University
01.2020
Higher School Certificate - undefined
Holroyd High School
01.2013
Skills
- Customer Service
- Time Management
- Team Player
- Effective Communication
- Punctual
- Technology
- Treatment Planning
- Emergency dental care
- Effective multitasking
- Workflow optimization
Languages
English (Native)
Cantonese Chinese (Highly proficient)
Mandarin Chinese (Novice)
Korean (Proficient)
Timeline
Dentist Assistant/ Receptionist
Dental Specialists of Sydney
04.2024 - Current
Front Office Manager
Parramatta Dental Clinic
01.2024 - 04.2024
Dental Assistant
Parramatta Dental Clinic
09.2020 - 01.2023
Higher School Certificate - undefined
Holroyd High School
Bachelor of Nursing -
Western Sydney University
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