Kerrie Monks
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
22
22
years of professional experience
Work History
Director
EKMonks Enterprises
10.2021 - Current
- Managed multiple orders & deliveries simultaneously while maintaining strict adherence to deadlines and OHS.
- Hired teams & trained new merchandisers/drivers to meet business needs.
- Generated detailed reports to highlight product performance and usage metrics.
- Coordinated timely delivery of product to stores, preventing delays in delivery timelines.
- Maintained comprehensive documentation throughout each phase of the construction process to ensure compliance with legal requirement
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Resolved conflicts among stakeholders promptly and professionally ensuring smooth progress throughout each delivery
- Created and managed project plans, timelines and budgets.
- Managed Business P & L , BAS, Payroll, PAYG
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Negotiated favourable contracts with vendors for reduced costs and improved service quality.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Evaluated company documentation to verify alignment with regulatory requirements.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Assisted with sales and marketing strategies to foster achievement of revenue goals.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Maintained a safe logistics space ensuring vehicles & staff were trained & properly equipped for purpose
Customer Service Manager
Coles Supermarket
05.2019 - 09.2021
- Followed through with client requests to resolve problems.
- Cultivated a culture of continuous improvement by regularly soliciting feedback from staff members regarding areas where improvements could be made.
- Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Kept accurate records to document customer service actions and discussions.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Championed technology adoption among team members, integrating tools that aided in delivering faster results for customers without sacrificing quality.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Generated customer satisfaction surveys to analyze results into action plans.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Participated in store teambuilding exercises and National Charity events
- Ensured compliance of tobacco and other age defined stocks
- Managed team meetings & shared feedback for continuous improvement
Operations Manager
Kunara Organic Marketplace
02.2002 - 05.2018
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Partnered with vendors and suppliers to effectively manage and budget.
- Developed and maintained relationships with external vendors and suppliers.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning.
- Facilitated smooth collaboration between departments through clear communication channels.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Interacted well with customers to build connections and nurture relationships.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Monitored daily cash discrepancies, inventory shrinkage and stock loss
- Managed Organic certification (Australian Certified Organic) documents and compliance across retail, warehouse & cafe divisions
- Worked alongside marketing team to roll out successful campaigns & events across business
- Merchandising and displays creation
- Change Management
Education
Diploma - Business Management
Skill Centred
Sunshine Coast, QLD01.2008
Skills
- Effective leader
- Process Improvements
- Operations Oversight
- Product Promotion
- Desktops, Laptops, and Mobile Devices
- Corporate Social Responsibility
- Relationship Building
- Change Management
- Organizational Structuring
- Business Leadership
- Sound Judgment
- Inventory Control
- Delegating Work
- Special Promotions Planning
- Team Management
- Revenue Generation
- Budget Control
- Business Forecasting
- Marketing Strategies
- Employee Development
- Staff Scheduling
- Business Management
- Staff training/development
- P&L Administration
- Financial Reporting
- Hiring and Onboarding
- Performance Evaluation and Monitoring
- Records Organization and Management
- Employee Motivation
- Management Team Building
- KPI Tracking
- Logistics Management
- Operations Management
Timeline
Director
EKMonks Enterprises
10.2021 - Current
Customer Service Manager
Coles Supermarket
05.2019 - 09.2021
Operations Manager
Kunara Organic Marketplace
02.2002 - 05.2018
Diploma - Business Management
Skill Centred
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