Kerrie Nasser
South Yarra,VIC
Summary
Committed professional provides excellent customer service and works to carry out events to highest of standards. Knowledgeable and experienced in event management and adept at problem-solving while offering expertise in special events planning and success in bringing clients dreams to life.
Overview
27
27
years of professional experience
Work History
Founder, Social Media Creator
Stonnington Dogs
01.2020 - Current
- Established a community site promoting dog friendly culture within the community
- Researching and verifying information
- Photography and design
- Writing captions
- Replying to comments and questions
- Forming and maintaining online relationships with community stakeholders
- Created a monthly digital magazine
- Design, research, artwork
- Organised competitions and sourced donations as prizes
- Compiled mailing list notifying winners and posting prizes
- Achievements: Successfully lobbied Stonnington Council to overturn a by-law that would have seen dog walkers only able to walk 4 dogs at a time
Event Manager
Australian Club Entertainment
01.2021 - 01.2023
- Liaising with staff and contractors to ensure running sheets and setup is adhered to Welcoming guests and showing them to their table Processing cash and credit transactions
- Qualities Excellent communication (listening, oral, written) and interpersonal skills developed through interactions with clients from a diverse range of businesses and backgrounds
- Exceptional time management, attention to detail and results oriented approach demonstrated by my high academic achievement and invitation to join The Golden Key Honour Society – which is only offered to the top 15% of students
- Outstanding customer service provided in my role as Event Coordinator/Manager, which required consistent satisfaction of very particular customer needs and delivering high standards of personalised service
- This involved; the ability to be flexible, discrete, open minded, building a rapport with clients, confidentiality and awareness of and consideration for issues of a diverse nature
- Problem solving Follow up on client satisfaction
Function Coordinator
Australian Club Entertainment
01.2004 - 01.2007
- Answering large volumes of telephone and email enquiries
- Liaising with clients to discern their needs
- Preparing event proposals
- Negotiating costs with clients and suppliers
- Ensuring staff availability
- Preparing running sheets and venue set up for event manager
- Providing follow up on client satisfaction
Function Coordinator
Odeon, Crown Complex
Southbank
01.1998 - 01.2000
- Answering a large volume of telephone and email enquiries
- Liaising with clients to discern their needs
- Preparing event proposals
- Negotiating costs with clients and suppliers
- Ensuring staff availability
- Preparing running sheets and venue set up for event manager
- Providing follow up on client satisfaction
Receptionist
Odeon, Crown Complex
Southbank
01.1997 - 01.1999
- Answering large volume of telephone enquiries
- Receiving and confirming reservations
- Welcoming guests and showing them to their table Processing cash and credit transactions
- Assisting guests with requests and handling customer complaints
- Liaising with management and floor staff
Education
Bachelor Business - Management
Swinburne University of Technology
Hawthorn, VICDiploma of Event Management - undefined
Swinburne University of Technology
Skills
Attention to Detail
undefinedAffiliations
Society Member, Golden Key International Honour Society, Swinburne Chapter
Timeline
Event Manager
Australian Club Entertainment
01.2021 - 01.2023
Founder, Social Media Creator
Stonnington Dogs
01.2020 - Current
Function Coordinator
Australian Club Entertainment
01.2004 - 01.2007
Function Coordinator
Odeon, Crown Complex
01.1998 - 01.2000
Receptionist
Odeon, Crown Complex
01.1997 - 01.1999
Bachelor Business - Management
Swinburne University of Technology
Diploma of Event Management - undefined
Swinburne University of Technology
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