Kerrie Newton
Kurri Kurri,NSW
Summary
Dynamic leader with proven expertise in operations management and team leadership, honed at the Australian Electoral Commission. Excelled in enhancing customer satisfaction and streamlining workflows, demonstrating exceptional problem-solving and communication skills. Achieved significant improvements in team performance and service delivery, embodying staff training and development.
Overview
6
6
years of professional experience
Work History
Pre-Poll Manager - Referendum /SME Team Leader
Australian Electoral Commission
10.2024 - 10.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Senior Office Assistant Pre-Poll Manager/ Count Ch
New South Wales Electoral Commission
08.2024 - 10.2024
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Improved office communication by developing and distributing internal newsletters and announcements.
- Served as the primary point of contact for external partners such as vendors or clients to foster strong professional relationships.
- Facilitated timely project completion with diligent tracking of deadlines and progress reports.
- Prioritized tasks effectively under tight deadlines while ensuring accuracy and attention to detail in all deliverables.
- Ensured accurate recordkeeping by managing daily ballot paper reports,
- Managed sensitive information with discretion while following strict confidentiality protocols as required within the company''s guidelines.
- Developed and maintained standard operating procedures for the office, ensuring consistency and compliance with company policies.
- Input data into spreadsheets and databases.
- Assisted with onboarding of new employees.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
Care Worker
Australian Unity Aboriginal Homecare
06.2018 - 09.2024
- Ensured timely administration of medication, following strict protocols to maintain patient safety.
- Provided emotional support and companionship to patients, building trust and improving overall wellbeing.
- Managed clients'' personal hygiene routines including bathing, dressing, grooming tasks alongside maintaining a respectful demeanor.
- Fostered a safe, comfortable environment for patients by maintaining clean and organized living spaces.
- Aided clients during transfers between beds, chairs or other positions ensuring proper body mechanics were utilized to prevent injuries.
- Enhanced patient well-being by providing personalized care and support tailored to individual needs.
- Provided transportation services for medical appointments and social activities, ensuring punctuality and safety at all times.
- Maintained detailed records of patient care, documenting progress and areas requiring further attention from healthcare professionals.
- Assisted patients with daily living activities, promoting independence and quality of life.
- Contributed to interdisciplinary team meetings discussing the best course of action for each client''s specific needs.
- Delivered compassionate end-of-life care, providing comfort and support to patients and their families during difficult times.
Election Manager
New South Wales Electoral Commision
02.2024 - 02.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Certificate III Individual Support - Disability/ Aged Care
Essential Skills
Warabrook, NSW06.2018
Bachelor of Arts/Teaching - Education
University of Newcastle
Newcastle, NSW08.2005
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Operations Management
- Performance Management
- Policy Implementation
Timeline
Pre-Poll Manager - Referendum /SME Team Leader
Australian Electoral Commission
10.2024 - 10.2024
Senior Office Assistant Pre-Poll Manager/ Count Ch
New South Wales Electoral Commission
08.2024 - 10.2024
Election Manager
New South Wales Electoral Commision
02.2024 - 02.2024
Care Worker
Australian Unity Aboriginal Homecare
06.2018 - 09.2024
Certificate III Individual Support - Disability/ Aged Care
Essential Skills
Bachelor of Arts/Teaching - Education
University of Newcastle
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