Kerrie Petz
East Corrimal,New South Wales
Summary
Highly motivated administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution with a great attention to detail. Expertise in fast paced environments and working under pressure.
Overview
10
10
years of professional experience
Work History
Customer Support / Sales Assistant
SMAI - Sports Master Athletics International
Fairy Meadow, NSW
01.2023 - Current
- Provide quality customer service via phone, email and face to face
- Maintain own knowledge of all martial arts and sports equipment available, including research of new products as they are released
- Processing claims for warranty, returns or refunds and updating stock levels as required
- Accurately printing and labelling all Express Post parcels each day
- Liaising with warehouse staff and picking smaller items where required
- Working autonomously within a small team to ensure each customer has a great experience with SMAI.
Real Time Analyst
NSW Ambulance Service
Rozelle, NSW
03.2022 - 01.2023
- Monitor daily attendance and performance across the four control centres in NSW
- Taking all calls for personal or unplanned leave and amending control room schedules accordingly
- Make decisions regarding staffing levels to achieve intra-day and daily service level targets - this includes contacting staff from overtime lists and sending group text messages when extra immediate assistance is required
- Perform administrative duties such as updates to schedules, break optimisation, telephony skill changes, unplanned absences and overtime allocation within current and next calendar day
- Collating data and sending out daily reports to all Team Leaders, Managers and Directors including forecasts for the day based on current staffing levels
Control Centre Assistant
NSW Ambulance Service
Eveleigh
07.2014 - 03.2022
- Answer all incoming triple zero calls promptly
- Apply appropriate telephone answering techniques to identify and interpret caller requests
- Accurately record information provided including location of patient and patient condition
- Provide first aid advice consistent with the current NSW Ambulance protocols and policies
- Refer any difficult calls or technological faults to shift supervisor immediately for advice and/or resolution
- Assistance with training and mentoring of new staff
- Maintain certifications as an Emergency Medical Dispatcher and Advanced First Aid
Education
Cert IV - Business Administration
TAFE NSW
LiverpoolStatement of Attainment - Events Management
TAFE NSW
OnlineSkills
- Strong Communication and Interpersonal Skills
- Proactive and motivated professional
- Ability to work under pressure
- Provides excellent Customer Service
Timeline
Customer Support / Sales Assistant
SMAI - Sports Master Athletics International
01.2023 - Current
Real Time Analyst
NSW Ambulance Service
03.2022 - 01.2023
Control Centre Assistant
NSW Ambulance Service
07.2014 - 03.2022
Cert IV - Business Administration
TAFE NSW
Statement of Attainment - Events Management
TAFE NSW
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