Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kerrie Sievers

South Launceston,TAS

Summary

Professional Receptionist/Administration assistant with a background in customer service and various office settings. Knowledgeable in the day to day running of an office environment, dependable, well organised and excellent time management skills. Driven to increase overall efficiency while maintaining filing systems and answering numerous phone calls daily. Experience with MYOB, Xero and MemNet.

Overview

22
22
years of professional experience

Work History

Administration Receptionist

TasFarmers
06.2022 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Acted as first point of contact and set appointments for prospective clients.
  • Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
  • Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Organise meetings for CEO and coordinated availability of boardroom for participants.

Administration Receptionist

Merritt Joinery
10.2017 - 06.2022
    • Expedited invoice processing by accurately entering data into financial software programs.
    • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
    • Implemented new organizational systems for improved document management and increased efficiency.
    • Supported human resources functions by assisting with hiring processes and maintaining employee files.

Educator

Family Day Care Home
06.2015 - 07.2016
  • Built relationships and communicated with parents to provide best learning environment for children.
  • Cared for up to 4 children each day.
  • Keep a clean and safe environment for the children to play.
  • Studied early childhood learning.

Receptionist

Davey Financial Group
10.2003 - 12.2013
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
  • Assisted with planning office events and meetings for smooth execution.
  • Managed conference room schedules to ensure efficient use of space for meetings and other events.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Scheduled office meetings and client appointments for staff teams.
  • Helped office staff prepare reports and presentations for internal or client-related use.

Car Rental Agent

Thrifty Car Rental
10.2002 - 10.2003
  • Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
  • Enhanced company revenue by upselling additional services and insurance packages to clients.
  • Managed customer queries efficiently via phone calls or emails, resulting in prompt issue resolution and satisfied clientele.
  • Effectively managed vehicle inventory for timely availability, ensuring a smooth rental process for customers.
  • Processed payments accurately using various payment methods like cash credit cards checks ensuring hassle-free transactions for customers.

Education

Queechy High School
Launceston, TAS

Skills

  • Reception Management
  • File Organisation
  • Multi-line phone operation
  • Appointment Setting
  • Calendar Management
  • Data Entry
  • Database Administration
  • Accounts Payable and Receivable
  • Handling Complaints
  • Credit and collections
  • Account Reconciliation
  • Teamwork and Collaboration

References

Denis Barnes: 0408 457 449

Natalie Suter : 0407 911 698

Timeline

Administration Receptionist

TasFarmers
06.2022 - Current

Administration Receptionist

Merritt Joinery
10.2017 - 06.2022

Educator

Family Day Care Home
06.2015 - 07.2016

Receptionist

Davey Financial Group
10.2003 - 12.2013

Car Rental Agent

Thrifty Car Rental
10.2002 - 10.2003

Queechy High School

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Kerrie Sievers