Summary
Overview
Work History
Education
Skills
Additional Information
Certification
REFRENCES
Timeline
Generic

Kerrie Theodorikakos

Oak Park

Summary

Dedicated and service-oriented professional with a proven track record in delivering exceptional customer service, particularly within the performing arts and hospitality sectors. Highly skilled in fostering positive relationships and contributing to a welcoming atmosphere as a vital member of the Front of House team. Possesses strong interpersonal and organisational abilities, enabling effective collaboration within a team environment. Committed to upholding the Clocktower Centre's policies, including Emergency Evacuation and OH&S, while ensuring venue equipment is meticulously set up, used, and packed down in accordance with safety protocols. Ready to contribute positively to the professional culture of the Clocktower Centre's policies, including Emergency Evacuation and OH&S, while ensuring venue equipment is meticulously set up, used, and packed down in accordance with safety protocols. Ready to contribute positively to the professional culture of the Clocktower-Centre's policies, including Emergency Evacuation and OH&S, while ensuring venue equipment is meticulously set up, used, and packed down in accordance with safety protocols. Ready to contribute positively to the professional culture of the Clocktower Centre policies, including Emergency Evacuation and OH&S, while ensuring venue equipment is meticulously set up, used, and packed down in accordance with safety protocols. Ready to contribute positively to the professional culture of the Clocktower Centre and support its patrons, hirers, and users through outstanding service delivery.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Lead Waiter/Event Staff Supervisor

INAC Hospitality
09.2018 - 02.2024
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
  • Carried out complete opening, closing and shift change duties to keep event space/s working efficiently and teams ready to meet customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Junior Teacher/First Aider

Aetolian College Of Hellenic Language And Culture
01.2021 - 12.2023
  • Collaborated effectively with colleagues to design and deliver lessons in alignment with Victorian education standards and requirements.
  • Worked with teacher aids, administrators, and parents to support students in achieving their learning objectives.
  • Kept students on-task with proactive behaviour related modification and positive reinforcement strategies.
  • Provided essential first aid services, including administering CPR, oxygen, and other life-saving medical interventions, while ensuring compliance with administrative tasks mandated by Victorian government.

Advocacy Officer

Diamond Valley Community Support
01.2022 - 11.2022
  • Guided individuals in navigating processes and procedures to resolve issues, understand their rights and express their views.
  • Made referrals to appropriate services, and followed up to confirm patients received access to required care.
  • Assisted with applications and collected required paperwork to help individuals register for supportive services.

Retail Sales Associate

Lovisa
10.2014 - 02.2016
  • Greeted customers and helped with product questions, selections, and purchases.
  • Organized stock, racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Surpassed sales goals and KPIs, contributing to significant increase in sales revenue by actively collaborating with sales representatives and agents to develop inventive sales solutions.

Education

Master of Science - Masters of Art Therapy

La Trobe University
Melbourne, VIC
11.2026

Diploma - Community of Community Services

Kangan Institute
Melbourne, VIC
11.2022

Methodology - LOTE Teaching

RMIT University
Melbourne, VIC
09.2021

Bachelor of Arts - Fine Arts

RMIT University
Melbourne, VIC
11.2020

Skills

  • Outstanding customer service skills
  • Interpersonal Skills
  • High-level interpersonal skills
  • Strong organizational abilities

Additional Information

STUDIO & EDUCATION ASSISTANT (VOLUNTEER)

January 2022 - Febuary 2024

The Dax Centre - Studio Dax, Melbourne, VIC

  • Artist/Stutio Assistant
  • Photographer
  • Clerical Assistant


CURATOR/CONTENT DEVELOPER

March 2018 - February 2019

Signal Arts, North bank, Melbourne, VIC

(Signal Young Creatives Lab EOI)

  • Residential Artist
  • Assembler
  • Cataloguer
  • Content Producer


INTERNSHIP

August 2017 – February 2018

Art Gallery-Club Voltaire, Melbourne, VIC

  • Gallery Assistant
  • Gallery Installer
  • Invigilator
  • Bar person

Certification

  • Working with Children Check (1056459A-02)
  • Responsible Service of Alcohol Certification (its11615444)
  • Police Check
  • First Aid training Certifications

HLTAID012 Provide First Aid in an Education and Care Setting

HLTAID011 Provide First Aid

HLTAID010 Provide Basic Emergency Life Support

HLTAID009 Provide Cardiopulmonary Resuscitation

  • Food Safety Handler - Level 1
  • Food Allergy Aware - Food Service Training
  • Accredited Barista

SITXFSA001 Use hygienic practices for food safety

SITHFAB005 Prepare and serve espresso coffee

REFRENCES

  • Ms. Sara Bialecki, Supervisor, INAC Hospitality, Melbourne, VIC, Phone: 0425 859 817
  • Mrs. Loukia Andrews, Principal/Educator (Reservoir Campus), Aetolian College Of Hellenic Language And Culture, Melbourne, VIC, Phone: 0499 045 600
  • Mrs. Lynne Murray, Emergency Relief Coordinator, Diamond Valley Community Support Inc., Melbourne, VIC, Phone: 0412 893 532

Timeline

Advocacy Officer

Diamond Valley Community Support
01.2022 - 11.2022

Junior Teacher/First Aider

Aetolian College Of Hellenic Language And Culture
01.2021 - 12.2023

Lead Waiter/Event Staff Supervisor

INAC Hospitality
09.2018 - 02.2024

Retail Sales Associate

Lovisa
10.2014 - 02.2016

Master of Science - Masters of Art Therapy

La Trobe University

Diploma - Community of Community Services

Kangan Institute

Methodology - LOTE Teaching

RMIT University

Bachelor of Arts - Fine Arts

RMIT University
Kerrie Theodorikakos