Kerrie Yeoman
Jane Brook
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various administration tasks and offering staff and clients support. Responsible, punctual and productive professional when working with little to no supervision. Able to manage multiple platforms whilst trouble shooting via the phone with clients.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Have basic knowledge of the Aged Care system and HCP's. Have basic NDIS training.
Overview
29
29
years of professional experience
Work History
Customer Service Admin Assistant
Guardian Personal Alarms
06.2022 - Current
- Manage multiple platforms while on a call.
- Answering multiple calls throughout the day.
- Managed filing system, entered data and completed other clerical tasks.
- Liaised between clients and vendors and maintained effective lines of communication.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Answer multiple calls throughout the day. Troubleshooting devices, taking orders, completing cancellations.
Volunteer Receptionist
Face Fit
10.2021 - 12.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Answered phone promptly and directed incoming calls to correct offices.
Beauty Therapist
Bodhi Wellness Spa Retreat
12.2019 - 11.2021
- Processed payments, entering sales in register for prompt customer service.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Beauty Therapist
Brookleigh Day Spa
04.2018 - 11.2019
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Handled stocking and cleaning of both therapeutic workspaces and front office.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Answered phone calls and emails to schedule client appointments.
- Demonstrated thorough knowledge of all salon products and services.
- Increased revenue through effective customer service and inventory management.
Nanny
Various
01.1996 - 01.2017
- Built positive and nurturing environments to support child social and emotional growth.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Engaged with children on age-appropriate level.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
Education
Advanced Diploma of Business
AILFE College
04-2019
Beauty Therapy Diploma
North Metropolitan TAFE
07-2018
NNEB Nursery Nursing Diploma
Plymouth College of Further Education
06-1994
Skills
- Records retrieval
- Recordkeeping
- Document management
- Internal communications
- Customer and client relations
- Data entry documentation
- Relationship building
- Typing proficiency
- Manage multiple platforms
- Take multiple calls throughout the day
Timeline
Customer Service Admin Assistant
Guardian Personal Alarms
06.2022 - Current
Volunteer Receptionist
Face Fit
10.2021 - 12.2021
Beauty Therapist
Bodhi Wellness Spa Retreat
12.2019 - 11.2021
Beauty Therapist
Brookleigh Day Spa
04.2018 - 11.2019
Nanny
Various
01.1996 - 01.2017
Beauty Therapy Diploma
North Metropolitan TAFE
NNEB Nursery Nursing Diploma
Plymouth College of Further Education
Advanced Diploma of Business
AILFE College
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