Kerri Lyn Westhead
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
24
24
years of professional experience
Work History
Store Manager
Sunglass Hut
07.2017 - Current
- Managing Part time and Casual Associates, Customer Service, Conducting Interviews and Hiring of new Associates, Rostering, Handling Customer enquiries via email, in person or over the phone, Insurance claims, Stock-takes, Visual Merchandising, Filing of paperwork, Loss Prevention, Performance Managing, Assisting with setup for new stores, Rostering and Supervising 3 stores, Assisting with running training sessions for new employees, Data Entry
DTL Manchester/Home décor & Craft department
Spotlight
12.2013 - 06.2017
- Visual Merchandising, Managing team members, Department layouts, Catalogue setup, Rostering, Cash Office, Registers, Acting Store Manager 6 months, Stocktake co-ordinator, Asset Protection, Assisted in new store setups for the company
Department Manager/ Assistant Store Manager
Target
02.2000 - 12.2013
- Visual Merchandising, Managing Full Time, Part Time and Casual Team Members, Department Layouts, Catalogue Setup, Duty Manager, Registers, Lay-by, Receiving, First Aid, Asset Protection, Supervised Stocktake, Cash Office, Hiring of new employees, Rostering, Reception, Assisted with new store setups
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Training and mentoring
- Team Leadership
- Outstanding communication skills
- Cash Management
- Documentation And Reporting
- Operations
- Maximizing profitability
Accomplishments
In the 4 years that I have been the Store Manager at Sunglass Hut Frankston I have turned this store from a $600,000 store to a $1.2 million store,
Mobile Phone Number
0404 064 252
Certificates And Training
- 2000 – Retail Traineeship
- 2001 - Certificate II in Retail Operations
- 2005 – Certificate III in Retail Supervision
- 2007 – Presentation Instruction Course
- 2010 – Time Management Course
References
References upon request
Timeline
Store Manager
Sunglass Hut
07.2017 - Current
DTL Manchester/Home décor & Craft department
Spotlight
12.2013 - 06.2017
Department Manager/ Assistant Store Manager
Target
02.2000 - 12.2013
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