Kerrin Smith
Halls Head,WA
Overview
23
23
years of professional experience
Work History
Laundry Manager and Housekeing Supervior
Exmouth Escape Resort
Exmouth, WA
03.2022 - 07.2023
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Tested machines and made minor adjustments, keeping equipment functional.
- Operated traditional and computer-operated washers and dryers while observing all safety protocols.
- Observed and adjusted machine cycle times, achieving quality results.
- Performed routine maintenance and cleaning of machines for adherence to sanitary regulations.
- Delivered superior customer service by responding to inquiries and complaints.
- Inspected soiled articles to determine sources of stains, locate color imperfections, and identify items requiring special treatment.
- Followed environmental regulations when handling hazardous materials for laundromat safety.
- Restocked supply inventories and notified supervisors of shortages for customer convenience.
- Maintained safety practices at all times to protect personnel and laundry loads.
- Collected soiled linens and clothing and pretreated stains.
- Operated machines correctly by following machine instructions and safety regulations.
- Adhered to safety protocols by enforcing proper equipment usage.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Evaluated employee performance and developed improvement plans.
- Managed laundry sorting, washing, drying, and ironing.
- Worked with front desk to respond promptly to all guest requests.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Placed orders for housekeeping supplies and guest toiletries.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Increased employee performance through effective supervision and training.
Mandurah Sporting Complex
Dean Cartwright
Mandurah, WA
01.2021 - 02.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Operated the Running of Bar Facitity
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Assistant Manager
Hot Rock Cafe
Mandurah, WA
11.2018 - 01.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- RSA Obtained
- Fully Covid Vaccinated
Manager
Gloria Jeans Coffees
Mandurah, WA
08.2010 - 04.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Barista Trained
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Assistant Manager
Guildford Hotel
Guildford, WA
02.2000 - 01.2004
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Timeline
Laundry Manager and Housekeing Supervior
Exmouth Escape Resort
03.2022 - 07.2023
Mandurah Sporting Complex
Dean Cartwright
01.2021 - 02.2022
Assistant Manager
Hot Rock Cafe
11.2018 - 01.2020
Manager
Gloria Jeans Coffees
08.2010 - 04.2019
Assistant Manager
Guildford Hotel
02.2000 - 01.2004