Overview
Work History
Timeline
Manager
Kerrin Smith

Kerrin Smith

Halls Head,WA

Overview

23
23
years of professional experience

Work History

Laundry Manager and Housekeing Supervior

Exmouth Escape Resort
03.2022 - 07.2023
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Communicated repair needs to maintenance staff.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Tested machines and made minor adjustments, keeping equipment functional.
  • Operated traditional and computer-operated washers and dryers while observing all safety protocols.
  • Observed and adjusted machine cycle times, achieving quality results.
  • Performed routine maintenance and cleaning of machines for adherence to sanitary regulations.
  • Delivered superior customer service by responding to inquiries and complaints.
  • Inspected soiled articles to determine sources of stains, locate color imperfections, and identify items requiring special treatment.
  • Followed environmental regulations when handling hazardous materials for laundromat safety.
  • Restocked supply inventories and notified supervisors of shortages for customer convenience.
  • Maintained safety practices at all times to protect personnel and laundry loads.
  • Collected soiled linens and clothing and pretreated stains.
  • Operated machines correctly by following machine instructions and safety regulations.
  • Adhered to safety protocols by enforcing proper equipment usage.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Evaluated employee performance and developed improvement plans.
  • Managed laundry sorting, washing, drying, and ironing.
  • Worked with front desk to respond promptly to all guest requests.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
  • Increased employee performance through effective supervision and training.

Mandurah Sporting Complex

Dean Cartwright
01.2021 - 02.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Operated the Running of Bar Facitity
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Assistant Manager

Hot Rock Cafe
11.2018 - 01.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • RSA Obtained
  • Fully Covid Vaccinated



Manager

Gloria Jeans Coffees
08.2010 - 04.2019
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Barista Trained
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved safety procedures to create safe working conditions for workers.
  • Improved marketing to attract new customers and promote business.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Assistant Manager

Guildford Hotel
02.2000 - 01.2004
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Created employee schedules to align coverage with forecasted demands.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Timeline

Laundry Manager and Housekeing Supervior

Exmouth Escape Resort
03.2022 - 07.2023

Mandurah Sporting Complex

Dean Cartwright
01.2021 - 02.2022

Assistant Manager

Hot Rock Cafe
11.2018 - 01.2020

Manager

Gloria Jeans Coffees
08.2010 - 04.2019

Assistant Manager

Guildford Hotel
02.2000 - 01.2004

Similar Profiles

CREATE PROFILE
Kerrin Smith