Kerry-ann Klar
Roma,QLD
Summary
With a number of years working in Retail, Administration and within the health industry I have found that helping people in my community to be very rewarding. Providing excellent customer service and going beyond just what the job is and seeing people succeed in life is a passion of mine. I would love to have the opportunity to do more of this and further my education and skills in this direction.
Overview
28
28
years of professional experience
Work History
Customer Service Officer
Community Housing (QLD) Limited
12.2022 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
- Handling and security of confidential information.
- Documentation of rental leases and input of details in to programs.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Personal Banker
ANZ Bank
03.2013 - 12.2022
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Promoted financial products by maintaining excellent service offering knowledge.
- Assisted customers with setting up or closing accounts and signing up for new services.
- Worked closely with management to strategise sales techniques to increase branch production and customer service.
- Conducted detailed financial reviews for business clients to sell appropriate products to fit clients needs.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Created innovative financial solutions to meet customer needs and provide competitive edge.
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
- Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
- Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
- Interviewed customers to obtain information needed for opening accounts.
Administration Officer
Pinaroo Roma Inc
06.2012 - 03.2013
- Produced detailed reports to track trends and keep senior management informed.
- Prepared agendas and took notes at meetings to archive proceedings.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Managed team petty cash.
- Input of patient information prior to arrival and updates for any changes so nursing staff had all current details
- Driving residents to appointments with the facility bus.
Dispensary Technician
Guardian Pharmacy/ United Chemists/ Health Plus
04.2001 - 06.2012
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Maintained proper drug storage procedures, registries and records for controlled drugs.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Stocked, labeled and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Entered and processed patients' prescriptions into internal system.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Input of customer information for Webster packing for nursing homes and private patients
- Liaising with doctors and medical staff to ensure the best outcome for patients
Cleaner
Maranoa Cleaners
07.1999 - 05.2001
- Handled equipment, chemicals and materials properly and with caution.
- Used time management and efficient cleaning methods to meet deadlines.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
Fruit Sorter
S P Exports
11.1995 - 06.1999
- Graded raw materials based on checklist of quality standards.
- Complied with company policies and OSHA regulations to maintain safe working conditions.
- Evaluated fruit products to check conformance with food safety standards.
- Removed items of inferior grades from production lines and collected for alternate use or disposal.
- Operated heavy, complex equipment safely to minimize accidents.
Education
Certificate III - Dispensary Technician
Pharmacy Guild
Brisbane, QLD08.2008
Skills
- Regulatory Compliance
- Customer Service
- Opportunity Identification
- Client Acquisition and Retention
- Financial Product Knowledge
- Transaction Processing
- Active Listening
- Personal Advising
- Issue Resolution
- Banking Policies and Procedures
- Verbal and Written Communication
- Attention to Detail
- Client Needs Assessment
- Prescription Filling and Labeling
- Credit and Cash Transactions
- Medication Documentation
- Customer Demographics
- Assisting Pharmacists
- Information Documentation
- Inbound Call Management
- Information Protection
- Documentation And Reporting
- Database Management
- Customer Support
- Payment Processing
- Appointment Scheduling
- Account updating
- Paperwork Processing
Hobbies
Relaxing and spending time with my family camping
Additional Information
I have the following certificates:
- Current CRP
- First Aid
- Mental Health First Aid
- Current working with children Blue Card
Timeline
Customer Service Officer
Community Housing (QLD) Limited
12.2022 - Current
Personal Banker
ANZ Bank
03.2013 - 12.2022
Administration Officer
Pinaroo Roma Inc
06.2012 - 03.2013
Dispensary Technician
Guardian Pharmacy/ United Chemists/ Health Plus
04.2001 - 06.2012
Cleaner
Maranoa Cleaners
07.1999 - 05.2001
Fruit Sorter
S P Exports
11.1995 - 06.1999
Certificate III - Dispensary Technician
Pharmacy Guild
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