Kerry-Anne Bringolf

Contracted to deliver comprehensive administrative and reception support to the Service Manager, contributing to the smooth operation of an aged care facility.

Key Responsibilities:

• Accurately maintained visitor and resident records using industry-specific software and Microsoft 365
• Deliver professional and empathetic communication across residents, staff, and external stakeholders
• Support human resource functions including staff onboarding, offboarding, and documentation compliance
• Assist with financial processes such as account preparation and invoice handling
• Coordinate staff uniform orders and managed inventory levels
• Maintain strict confidentiality and ensured compliance with all workplace policies and procedures

In this full-time remote role, I reported directly to the Managing Director, providing high-level administrative and compliance support to meet both legislative requirements and client obligations within the real estate sector. Following the sale of the rent roll in September 2024, I transitioned to casual support for the Founder and Senior Consultant of Hot Property Buyers Agency.

Key Responsibilities:

• Managed client enquiries and expectations across multiple platforms, including Apple Mac, Microsoft Office, Xero, and industry-specific property management systems
• Oversaw daily Trust Account operations in strict accordance with legislative requirements and best practice financial protocols
• Conducted compliance audits and resolved areas of non-compliance
• Audited property records, legal documentation, and internal procedures to ensure data accuracy and contract readiness

After a short period of rest and recuperation, I commenced a temporary role at Canelanders Auto Service Centre, where I provided administrative and accounts support.

Key Responsibilities:

• Delivered front-line customer service and managed accurate data collection and entry
• Processed invoices and performed account reconciliations
• Managed payroll functions and wage processing
• Reconciled staff leave entitlements and contributed to streamlining internal administrative processes

Following three years as Receptionist, I progressed into a dual role providing executive support to the Head of Middle and Secondary School and, assisting the finance team.

Key Responsibilities:

• Managed professional written and verbal communication across staff, parents, and students
• Produced high-quality documents and visually engaging presentations using Microsoft Office Suite (Word, PowerPoint, Publisher) and Canva
• Coordinated diaries, meetings, and events, including planning, catering, and hosting duties
• Conducted risk assessments and maintained accurate data entry and records
• Acted as liaison between teaching staff, students, and families, ensuring smooth communication
• Supported the finance team with debtor account management one day per week
• Served as the Designated First Aid Officer for both staff and students

During my time at the College, I took six months of approved leave to volunteer aboard the MV Africa Mercy, a hospital ship delivering life-changing medical care to some of the world’s most underserved communities.

Key Responsibilities:

• Managed digital and verbal communication across crew and medical staff
• Welcomed and assisted patients, visitors, and volunteers upon arrival
• Handled the distribution and tracking of accommodation keys, vehicle keys, and essential documentation
• Prepared patient entry lists and supervised patient boarding logistics
• Monitored ship security systems and emergency alarms.

After completing a Certificate in Real Estate, I commenced a role in Property Management where I was responsible for ensuring compliance and maintaining strong stakeholder relationships.

Key Responsibilities:

• Interpreted and communicated legislative requirements between the Principal, Landlords, and Tenants
• Acted on Landlord instructions and facilitated clear, timely communication with Tenants
• Conducted routine property inspections and reported findings
• Maintained office systems and documentation using Sherlock, Outlook, Word, Excel, and physical filing systems

• Before relocating from Norfolk Island to Brisbane in June 2008, I secured a role with Gibson Freight, where I was responsible for:
• Submitting import arrival and export departure reports to the Australian Customs Service (ACS)
• Job registration using EDI, a specialised freight forwarding system
• Coordinating and clearing import FCL and LCL cargo with Customs Brokers, ACS, and AQIS
• Booking and coordinating export FCL and LCL cargo
• Organising transport and delivery logistics for both import and export cargo
• Communicating with clients and service providers, both verbally and in writing
• Preparing quotes and generating invoices

Appointed to independently manage all facets of Transam Argosy’s operations, I was responsible for the end-to-end coordination of shipping and administrative functions, acting as the key liaison between the company, clients, and government authorities.

Key Responsibilities:

• Oversaw vessel operations including coordination, attendance, and supervision of cargo ships, cruise liners, petroleum tankers, yachts, and medical evacuations
• Prepared and distributed shipping manifests and documentation
• Managed daily and monthly accounting functions, including the preparation of ship and voyage accounts for Shipping Principals
• Promoted and sold shipping services to and from Norfolk Island
• Handled all internal and external communication, advertising, and public engagement
• Acted as primary liaison with Norfolk Island Government, Administration, Customs, and Quarantine departments
• Member of the Norfolk Island Maritime Security Committee

In this highly regarded role, I was responsible for enforcing the Customs Act 1913 and Customs Regulations 1986 while maintaining strict confidentiality. Key duties included:

• Processing clearances for aircraft, ships, yachts, and accompanying passengers, baggage, and crew
• Conducting searches in accordance with legal requirements
• Responding to public enquiries regarding customs concessions and regulations
• Managing databases using Microsoft Word and Excel
• Overseeing debt recovery processes
• Performing administrative and reporting tasks to support operational compliance
• Maintaining a sound working knowledge of legislative powers and regulatory frameworks under multiple Acts, including the Quarantine, Lighterage, Airport, Dangerous Drug, Departure Fee, Endangered Species, Fish (Export Control), Immigration, Plant and Fruit Diseases, Liquor, Fuel Levy, and Trademark Acts, along with their relevant ordinances and regulations