Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Kerry-Anne Lewis

Kerry-Anne Lewis

City/Suburb/Town,QLD

Summary

Before leaving school I worked doing babysitting for two families and did some work experience in a caravan park taking rents and entering the information into their computer. I remember how I would look forward to working with the kids who would often talk to me about things they couldn't with their parents.

When I first left school I was a little anxious about leaving home for university so decided to go to TAFE first to learn an interest area - horticulture. I worked in 3 plant nurseries doing casual work where I worked in propagation and growing on areas (repotting into larger pots and detailing them in preparation for sale). I have also had sales experience with both retailers and wholesalers due to the fact these nurseries sold to both. The three casual jobs were all asking to work overlapping days and I wanted something a bit more secure. My father saw an advertisement for Coles in a brand new store opening and the suggested I do a bakery apprenticeship. I started as such and progressed into a bakery manager but stepped down to second in charge before I had my baby who was born in 2013. During this time I did my diploma in counselling and the major areas as I wanted to see if I liked it before going to university. I had already been accepted into university after leaving school but deferred due to feeling anxious about my ability to provide for myself outside of home. Whilst working full time at the bakery I completed not only my diplomas but my bachelor degree as well. I developed a positive work relationship with many coworkers (which makes it hard to leave) and managers. Once I finished my degree I continued to work at Coles as my son was young and my personal relationship was struggling and I felt a little burnt out and thought it wasn't the right time for a complete upheaval of my life. I also felt if I wasn't ok in myself I really couldn't give people the experience they really needed. My now ex partner is a diagnosed Cluster B. I have spent an awful lot of time (a few hours everyday for a few years now) researching and reading and listening on how to deal more effectively with these people. I have also worked with people who were also diagnosed with Cluster B. Mostly these people were diagnosed NPD and BPD and one HPD.

It was literally after taking my son to mixed martial arts and seeing a man named Kyoshi William Wakefield take a class full of kids with ADHD , ODD etc and talk to them positively, put them on the right track, enforce boundaries and teach them morals that I felt it was time. I wanted to use my skills I have learnt and want to learn from others. I want to work with others so I can improve my skills. I want to help children so they can lead better lives. I want to see children rise above their diagnosis by using their strengths and not being just confined to the limits of their diagnosis. I know that there are autistic savants that cannot write their name but can draw an entire city in one fly over or make accurate statues of horses or so many others things. I believe in helping people find their strength, self worth and confidence. I believe that people are more than their traumas and understand how hard it is to overcome. I have been through a lot and helping others see in themselves something they aren't yet able to see in themselves gives me purpose. I have grown as a person so much over the years that now I want to give back. I want to do what my entire life has been building towards.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Bakery Team Lead 2nd in Charge

Coles
09.2004 - Current
  • Contributed to the development of seasonal menus, keeping offerings fresh and appealing to customers yearround.
  • Reviewed financial reports regularly to identify areas for cost savings or revenue growth opportunities within the bakery department.
  • Analyzed customer preferences to design and create tailored products.
  • Produced consistently high-quality baked goods for customers.
  • Maintained accurate inventory of baking supplies and ingredients.
  • Resolved customer concerns with positive approach and constructive strategies.
  • Monitored temperatures of ovens, proof boxes and other equipment.
  • Mentored junior staff members in proper baking techniques, enhancing their skills and overall value to the team.
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
  • Packaged finished products for sale.
  • Trained and supervised new employees on bakery operations and procedures.
  • Cleaned and maintained kitchen equipment and oven.
  • Supervised daily bakery operations, ensuring consistent product quality and timely completion of tasks.
  • Streamlined order fulfillment processes, leading to faster turnaround times for custom cake orders.
  • Optimized staffing schedules to ensure adequate coverage during peak hours while minimizing labor costs.
  • Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Collaborated with management to develop marketing strategies that increased foot traffic and overall sales.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
  • Determined baking times for various items.
  • Operated ovens and bakery equipment to prepare products according to recipes.
  • Assisted in planning and running promotional events and campaigns.
  • Managed display cases to verify freshness and attractiveness of products.
  • Established effective communication channels among team members, fostering a positive work environment conducive to collaboration.
  • Evaluated employee performance fairly using established metrics, leading to higher job satisfaction among team members.
  • Managed customer service operations, including taking orders and resolving complaints.
  • Cut and shaped dough for pies, rolls and other pastries.
  • Created appealing displays to showcase products in bakery.
  • Implemented quality control measures, resulting in fewer customer complaints and product returns.
  • Decorated cakes, cupcakes and other pastries according to customer requests.
  • Boosted sales through the introduction of new product offerings and creative merchandising displays.
  • Improved bakery efficiency by implementing streamlined processes and procedures.
  • Operated cash registers and processed payments accurately.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Ensured a safe work environment by maintaining strict adherence to food safety guidelines and sanitation standards.
  • Followed food safety standards when handling ingredients.
  • Prepared frostings and other toppings for cakes and pastries.
  • Conducted regular equipment maintenance checks, reducing downtime due to malfunctions or repairs.
  • Processed customer orders and payment transactions.
  • Coordinated food deliveries to guarantee timely arrival of supplies.
  • Resolved customer concerns quickly and professionally, resulting in increased loyalty and repeat business.
  • Trained new employees on bakery methods and procedures.
  • Enhanced team productivity by providing ongoing training, coaching, and feedback to staff members.
  • Developed strong relationships with vendors, ensuring timely deliveries and competitive pricing for ingredients.
  • Complied with health and safety codes to protect staff and customers.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Replenished and rotated food items, following correct food cooling and storage procedures.
  • Increased customer satisfaction through consistently delivering high-quality products and excellent service.
  • Prepared dough for variety of pastries, cakes and breads.
  • Achieved a reduction in waste by closely monitoring inventory levels and adjusting orders accordingly.
  • Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
  • Replenished bakery items in display cases.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Self-motivated, with a strong sense of personal responsibility.
  • Paid attention to detail while completing assignments.

Horticulturist

Natural Green Plant Nursery
03.2022 - 12.2022
  • Surveyed undeveloped land to determine classification as conservation land.
  • Retained knowledge of garden plants and understanding of cultural requirements to maximize growth and cultivation.
  • Improved customer satisfaction by providing personalized recommendations on plant selection and care based on individual needs.
  • Maintained horticultural calendar to track bloom periods and seasonal cultural needs.
  • Optimized irrigation systems to conserve water resources while maintaining healthy landscapes at various sites.
  • Inspected gardens to identify insect or disease problems and weed control needs.
  • Documented plant information and identified plant material to process and maintain accession records.
  • Enhanced plant health by implementing proper pruning, watering, and fertilization techniques.
  • Tagged and labeled plants in nursery to record planting location information.
  • Implemented integrated pest management practices to minimize chemical usage while maintaining healthy plants.

Horticultural Assistant

Valley Hai Plant Nursery
01.2003 - 04.2004
  • Maintained accurate records of plant care, treatments, and inventory for streamlined operations and informed decisionmaking.
  • Water, pruned and groomed plants and trees to maintain health and attractiveness.
  • Enhanced plant growth by implementing proper pruning techniques and optimal fertilization methods.
  • Maintained tools and equipment in good working order, ensuring the safety and efficiency of daily operations.
  • Managed wide variety of plants, from seedlings to mature specimens, keeping soils and planting beds healthy and conducive for growth.
  • Mulched and composted soil to appropriately vary soil conditions depending on specific plant needs.
  • Monitored weather conditions closely to adjust irrigation schedules appropriately minimize water waste.
  • Assisted customers with finding requested plants and flowers.
  • Regulated watering and fertilizing to avoid waste while nurturing plants.
  • Assisted with maintenance and installation of irrigation equipment.
  • Transplanted seedlings and young plants to promote growth and prepare plants for sale or transfer to other locations.
  • Used effective weed control methods, promoting plant growth.
  • Identified plant diseases and researched methods for mitigation.
  • Maximized water conservation, checking sprinkler spray angles and testing digital controller performance.
  • Operated farming equipment to move goods safely from fields to collection points.
  • Supported greenhouse operations by ensuring proper environmental conditions, sanitation practices, and propagation efforts.
  • Managed nursery stock inventory by tracking sales, propagating new plants, and updating records accordingly.

Education

Bachelor Of Science And Psychology - Psychology

University of Southern Queensland
Toowoomba,Queensland
08.2016

Diploma Of Professional Counselling - Workplace Counselling And Abuse Counselling

Australian Institute of Professional Counsellors
Port Macquarie, NSW
09.2009

Diploma Of Horticulture - Plant Nursery Management

TAFE Queensland
Ashmore, QLD
12.2003

Skills

  • Conflict Resolution
  • Excellent Communication
  • Attention to Detail
  • Relationship Building
  • Multitasking Abilities
  • Problem Resolution
  • Customer Relations
  • Basic Math
  • Social Perceptiveness
  • Analytical Thinking
  • Calm Under Pressure
  • Flexible and Adaptable

Certification

Horticulture diplomas,

Baking certificate,

Counselling diplomas,

Bachelor of Science majoring in Psychology

Timeline

Horticulturist

Natural Green Plant Nursery
03.2022 - 12.2022

Bakery Team Lead 2nd in Charge

Coles
09.2004 - Current

Horticultural Assistant

Valley Hai Plant Nursery
01.2003 - 04.2004

Bachelor Of Science And Psychology - Psychology

University of Southern Queensland

Diploma Of Professional Counselling - Workplace Counselling And Abuse Counselling

Australian Institute of Professional Counsellors

Diploma Of Horticulture - Plant Nursery Management

TAFE Queensland
Kerry-Anne Lewis