Kerry-Anne Steinhour
North Parramatta,New South Wales
Summary
An enthusiastic, dedicated and adaptable individual with a range of experience across a wide range of retail sectors.
At best, customer facing, a natural communicator who is driven to provide the best customer service/experience.
Uses a pragmatic approach to problem solving.
A supportive team member who enjoys the cohesive team atmosphere, yet is able to excel when working alone.
Right to work in Australia.
Overview
9
9
years of professional experience
Work History
Service Promotions Executive
SpaMedica
11.2020 - 05.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations, working effectively in high pressure surroundings.
- Worked well in team setting, providing support and guidance.
- Organised and hosted CPD events.
- Cultivated interpersonal skills by building positive relationships with others.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Achieved and surpassed targets and KPI's.
- Used CRM ( SalesForce) reporting system.
Store Services Assistant
Marks & Spencer
12.2018 - 10.2020
- Handled stores monies, ensuring all cash tills were adequately stocked, completed safe cash balance daily, using store finance computer systems.
- Managed efficient cash register operations. Adhered to store security protocols.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Answered questions about store policies and addressed staff concerns.
- Staff support, providing staff training. Uniform allocation, computer and till access.
- Attend sales floor to assist when emergencies occurred.
- Delivered energetic responses to customers and staff, in-store and by telephone, going above and beyond to serve needs.
Property Manager
Own Business
07.2014 - 08.2018
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Communicated effectively with owners, residents, and on-site associates.
- Monitored tenant behaviour and implemented corrective action to maintain order in assigned properties.
Education
Some College (No Degree) - Business Studies
Kingston College of Further Education
Kingston Upon Thames UKSkills
- Natural communicator
- Personable and engaging
- Dedicated, enthusiastic and adaptable
- Computer literate
- Problem solving
- Great Ambassador
- Good listener
- Empathetic and caring
- Dependable
- Supportive team member
- Able to work independently
Timeline
Service Promotions Executive
SpaMedica
11.2020 - 05.2023
Store Services Assistant
Marks & Spencer
12.2018 - 10.2020
Property Manager
Own Business
07.2014 - 08.2018
Some College (No Degree) - Business Studies
Kingston College of Further Education
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