Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Kerry Blakey

Upper Lockyer,Queensland

Summary

I am a hardworking and passionate Retail Management professional. I have always been a loyal and reliable employee in every position I have held. Successful at managing multiple priorities with a positive attitude, I have always been willing to take on added responsibilities to get the job done.

Although I thoroughly enjoy my current position, I have decided to change my career to the Support Worker/Carer roll. I have always been a friendly, outgoing, caring and compassionate person. Having worked in a Customer Service roll over the last 7 years has shown me that I really love the interaction with our customers, (of which a large demographic are elderly) helping them and listening to their life stories. Sometimes we are their only interaction for that week It gives me great satisfaction in knowing they have left the store with a smile on their faces knowing that we truly care about their wellbeing, they are not just a customer.

Overview

41
41
years of professional experience

Work History

Retail Store Manager

Wyalla News And Post
06.2017 - Current
  • Interacted well with customers to build connections and nurture relationships.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
  • Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
  • Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
  • Maintained clean and organized store appearance to enhance overall shopping experience for customers.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Implemented new promotional campaigns that effectively drove foot traffic instore during seasonal events or product launches.
  • Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
  • Boosted employee retention rates by fostering a positive work environment, providing growth opportunities, and offering competitive compensation packages.
  • Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
  • Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
  • Upheld brand identity standards within the store location through consistent signage presentation merchandise displays following corporate guidelines.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Supervised customers at front counter, answering questions regarding products.
  • Trained new employees on proper protocols and customer service standards.
  • Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

Commercial and Domestic Cleaner

Self Employed
01.2015 - 09.2017
  • Improved client satisfaction by providing thorough and detail-oriented cleaning services.
  • Maintained a consistent schedule for regular clients, ensuring a clean and comfortable living environment.
  • Streamlined cleaning processes with efficient use of supplies and equipment, reducing overall costs.
  • Accommodated special requests from clients, tailoring cleaning services to their specific needs.
  • Increased referrals through exceptional customer service and consistent communication with clients.
  • Received positive feedback from clients on punctuality, professionalism, and attention to detail in each cleaning job completed.
  • Developed strong relationships with clients through open communication channels regarding their preferences concerning cleanliness standards.
  • Offered additional services like washing & ironing when needed ensuring comprehensive care of the household beyond basic domestic cleaner duties.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Washed and put away kitchen dishes, utensils and glassware.

Construction Administrative Assistant/cleaner

Construction Services Queensland Pty Ltd
02.2011 - 08.2014
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Cleaned building floors by sweeping, mopping, and scrubbing floors.
  • Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Washed windows, walls and ceiling fixtures to remove molds and dusts.

Customer Service Manager

Knights Laundry & Drycleaning
01.1995 - 10.1997
  • Responsible for ensuring excellent service was provided to existing and new customers, mainly Hotels, Motels and Restaurants for the hiring of linen. This involved setting up new customers, stock control both internally and at client premises, addressing client complaints, Administration and staff supervision.
  • Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
  • Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
  • Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Leading Hand Laundry Attendant

Knights Laundry And Dry Cleaning
01.1983 - 12.1994
  • Responsible for supervising staff (up to 30 people) on the factory floor through the production process of laundering and delivering linen. This included all laundry staff and drivers.
  • Enhanced team productivity by efficiently allocating tasks and closely monitoring progress.
  • Developed a strong rapport with staff members through effective communication and leadership skills.
  • Streamlined operations for increased efficiency by implementing new processes and procedures.
  • Delivered high-quality results consistently by enforcing rigorous quality control measures across all stages of the production process.
  • Trained employees how to fix problems, correct mistakes and maximize productivity.
  • Took on extra hours and shifts during busy periods to meet tight delivery deadlines.

Education

High School Diploma -

Gatton State High School
Gatton, QLD

Skills

  • Customer Service Excellence
  • Staff Management
  • Delegation Skills
  • Excellent Time Management
  • Strong Multi-Tasking Skills
  • Retail Operations
  • Upselling and Cross Selling

Affiliations

  • Painting
  • Reading
  • Gardening

References

References available upon request.

Timeline

Retail Store Manager

Wyalla News And Post
06.2017 - Current

Commercial and Domestic Cleaner

Self Employed
01.2015 - 09.2017

Construction Administrative Assistant/cleaner

Construction Services Queensland Pty Ltd
02.2011 - 08.2014

Customer Service Manager

Knights Laundry & Drycleaning
01.1995 - 10.1997

Leading Hand Laundry Attendant

Knights Laundry And Dry Cleaning
01.1983 - 12.1994

High School Diploma -

Gatton State High School

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Kerry Blakey