Kerry Clayton

While working as a Supervisor I organised rosters and led staff to operate the front end.

In 2006 I left the Southport store and with my husband travelled around Australia.

I continued to work with Bunnings for the next 5 years in a number of warehouses - Coffs Harbour. NSW, Queanbeyan ACT, Rockhampton

• Created and managed project plans, timelines and budgets.Qld, Hervey Bay Qld. Parmeston NT, Midlands WA, Parafield SA. I worked in a number of diverse positions within the stores including Duty Manager in the Parmeston Store.

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
• Collaborated with upper management to improve customer service processes and support structures company-wide.
• Followed through with client requests to resolve problems.
• Kept accurate records to document customer service actions and discussions.
• Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
• Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
• Researched and corrected customer concerns to promote company loyalty.

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
• Collaborated with upper management to improve customer service processes and support structures company-wide.
• Followed through with client requests to resolve problems.
• Kept accurate records to document customer service actions and discussions.
• Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
• Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
• Researched and corrected customer concerns to promote company loyalty.