KERRY DAVIES
Drouin,VIC
Summary
Dedicated and experienced professional with highly developed communication, interpersonal and relationship building skills.
Community minded with a keen interest in learning and self-development.
Competent in developing and facilitating creative and social based groups, and providing opportunities for community connection.
Solid customer service skills and attention to detail will add value to effectively work with any growing or established team.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Owner/Operator
Cleaning Services
03.2010 - 05.2024
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Interacted well with customers to build connections and nurture relationships.
- Maintained a high standard with job completion for client satisfaction, gaining repeat business and referrals.
Mental Health Support Worker
Support Embrace Connect P/L
07.2020 - 09.2023
- Reduced client anxiety through active listening, problem-solving, and crisis intervention techniques.
- Developed action plans with clients assisting them to achieve their personal and NDIS goals.
- Enhanced client well-being within the community and in home support.
- Collaborated with various professional services in care teams to effectively support client needs.
- Increased client engagement by establishing rapport and building trust.
- Provided clients with community resources and details of local activities and events.
- Maintained client confidentiality and all necessary documentation.
- Developed and facilitated group sessions for social and community interaction and skill development
- Networked at industry events effectively establishing positive rapport and promotion of company.
Trainer/Facilitator
Something Visual
03.2000 - 11.2007
- Designed and implemented short course outline, achieving knowledge and skill development within Visual Merchandising capacity.
- Increased employee competency by creating learning objectives and outcomes for identified need of target market.
- Increased student enrolments with sufficient numbers required from: 1 in 4 school terms, to: 4 in 4 terms with wait list. Course then submitted into second campus and then second TAFE on 1 campus.
- Improved content relevance and updated industry information through use of better resources and hands-on activities.
- Updated and developed training material relevant to various retail sectors and current industry trends and standards.
- Promoted continuous improvements to content and material by seeking feedback from participants upon completion.
- Collaborated with local businesses to broaden resources used in demonstrating practical course content along with variety of techniques.
- Empowered participants to apply learned concepts in their workplace throughout course and generate discussion after application.
Education
ACA
Youth Work
Chisholm Institute
Berwick, VIC10.2018
Associate of Arts - Visual Merchandising
RMIT University
Melbourne, VIC11.1995
Skills
- Documentation And Reporting
- Strong Work Ethic
- Relationship Management
- Individualized service plans
- Client Engagement
- Wellness Recovery Action Plan
- Resource Linkage
- Therapeutic recreation
- Goal Development
- Client Support
- Patient Advocacy
- Client goal planning
- Trauma Informed Care Framework
Certification
- Victorian Driver's License
- Full Comprehensive Car Insurance
- First Aid Certification
- National Police Check
- Working with Children Check
- NDIS Worker Orientation Module
- NDIS Worker Screening
References
Ms Sandra Walker
Victorian Manager.
EGO Pharmaceuticals
m) 0412 958 354
Ms Amber Kendall
Gippsland Team Leader.
SEC P/L
m) 0431 305 529
Timeline
Mental Health Support Worker
Support Embrace Connect P/L
07.2020 - 09.2023
Owner/Operator
Cleaning Services
03.2010 - 05.2024
Trainer/Facilitator
Something Visual
03.2000 - 11.2007
ACA
Youth Work
Chisholm Institute
Associate of Arts - Visual Merchandising
RMIT University
- Victorian Driver's License
- Full Comprehensive Car Insurance
- First Aid Certification
- National Police Check
- Working with Children Check
- NDIS Worker Orientation Module
- NDIS Worker Screening
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