Kerry Fisher
Wamboin,NSW
Summary
Proven Trainer Coordinator at ISS Facility Services, adept in mentoring and program implementation, leverages strong communication skills and multicultural sensitivity to enhance team performance. Excelled in delivering targeted training, achieving significant skill development. Expert in cleaning equipment, demonstrating a commitment to excellence and collaborative teamwork.
Overview
18
18
years of professional experience
Work History
Duty Manager
ISS Facility Services
Canberra, ACT
01.2025 - Current
- Scheduling and organizing daily shift rotations for a team of up to 120 employees.
- Conducted regular inspections of equipment and facilities in order to identify any maintenance needs.
- Delegated tasks appropriately amongst team members according to individual skillsets.
- Monitored performance of staff members, offering advice where appropriate.
- Provided training sessions for new staff members on company policies and procedures.
- Assisted with recruitment processes when necessary, interviewing potential candidates.
- Responded promptly to any emergency situations that arose during shifts.
Trainer Coordinator
ISS Facility Services
Canberra, ACT
08.2023 - 01.2025
- Assessed skills gaps among employees and identified appropriate methods for addressing those gaps through targeted instruction.
- Organized and scheduled training sessions, and workshops.
- Explained goals and expectations required of trainees.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Upheld cleaning protocols to maintain safe environment.
Cleaner
ISS Facility Services
Canberra, ACT
07.2012 - 08.2023
- Mixed chemicals for use in cleaning processes according to safety instructions provided by manufacturer labels.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
- Used steam equipment to periodically clean upholstery and carpeting.
- Followed safety processes for all manual and electric cleaning equipment.
- Cleaned and sanitized patient rooms, restrooms, hallways, elevators, stairwells, and other areas within the hospital.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
Shop Assistant
Bungendore Rural
Bungendore , NSW
01.2008 - 07.2012
- Handled customer phone calls, providing product information and stock availability.
- Organized merchandise on display racks according to established guidelines.
- Computed purchases and received and processed cash or credit payment.
- Handled incoming shipments and ensured that all items were properly tagged and priced before placing them on shelves or counters for sale.
- Processed sales transactions at the cash register accurately and efficiently.
- Recommended, selected and located merchandise based on customer desires.
Skills
- Mentoring
- Training delivery
- Program implementation
- Certified to use all cleaning equipment
- Collaborative team player
- Strong communication skills
- Multicultural sensitivity
Timeline
Duty Manager
ISS Facility Services
01.2025 - Current
Trainer Coordinator
ISS Facility Services
08.2023 - 01.2025
Cleaner
ISS Facility Services
07.2012 - 08.2023
Shop Assistant
Bungendore Rural
01.2008 - 07.2012