Kerry Gough
Bassendean,WA
Summary
Motivated Optical Dispenser with demonstrated ability in working well in busy environments. Is a team player with a friendly professional positive attitude that puts clients needs first. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Optical Dispenser position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
29
29
years of professional experience
Work History
Optical Dispenser
Specsavers Optometrists
09.2022 - Current
- Greeting Clients arriving clients and double checking details
- Banking , Answering phones, emailing quotes to clients for their eyewear
- Medicare checks on clients
- Health Care Audits every month
- Issuing PSG Safety Glasses for various clients/companies
- Skillfully handled customer complaints, resolving issues promptly and professionally to maintain client loyalty.
- Optical Dispensing for Single Vision, Access, Occupational and Multi Fiocals taking clients measurements
- Maintained a clean and organized showroom, ensuring a comfortable shopping environment for clients.
- Conducting double checking clients eyewear orders
Optical Dispenser
Laubman And Pank Optometrists /OPSM
03.2020 - 08.2022
- Skillfully handling clients inquiries
- Frame selection best needs for clients
- Contacted patients regarding their appointments
- Managed check-in and check-out lens orders for clients
- Performed basic vision testing for new patients.
Assistant Insurance Broker/ Account Executive
Cambridge Insurance Brokers Pty Ltd
08.2017 - 10.2018
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Assisting clients with claims processing, ensuring a smooth experience during difficult times/tracking the progress of clients claims
- Certificate of Currencies
- General office duties answering telephones greeting clients, stationery orders
Assistant Insurance Broker/ Assistant
Proactive, Assistant Administration
06.2013 - 02.2016
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Developed strong relationships with insurance carriers, allowing for more efficient claim resolution processes.
- Keeping ontop of clients existing claims and register new claims for clients with Underwrters
- Met with prospective customers and business owners with my Director
- Obtaining premium terms from Underwriters for Personal & Business insurance
- Banking, answering phones, stationery orders
- Excel spreadsheets for clients premiums and refunds
Assistant Insurance Broker/ Account Executive
Gault Armstrong & Kemble Pty Ltd/ OAMPS Insurance Brokers
07.1999 - 11.2012
- Customer Service in providing our clients with excellent service in their insurance Shipbuilding and Business insurance products.
- Solely looking after the ACE Personal Accident Scheme for Underwriters every month
- Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
- Attending onsite meetings with my Director
- Banking for the brokerage
- Collaborated with underwriters to negotiate favorable terms for clients, ensuring competitive pricing and comprehensive coverage.
- Calculated quotes and educated potential clients on insurance options.
- General office duties incoming and outgoing mail, faxing, staff roasters
- Worked closely with team members to share knowledge about emerging trends in the industry while fostering a collaborative work environment.
Customer Service Consultant
The Royal Automotive Club of WA, RAC
10.1995 - 06.1999
- Gained this job through Work Experienceand that is how my careerin Insurancestarted-
- Switchbard transferring clients to the correct departments/faxing, stationery orders
- Managed clients new business in their personal effects and property
- Drawing up Insurance Policies. Dispersed incoming mail to correct recipients throughout the office and also including banking.
- Training new staff (with system)
- Stocktaking for retail front shop (periodically rostered for duties in retail shop front.
- Processing International Drivers License's involving verifying paperwork and issuing documentation.
Education
Tier 1 - Insurance Broking
Financial National Insurance Broking Association
Perth, WACertificate II - Business Administration
Australian Learning Academy
Leederville, WASkills
- Achievements
- Optical Equipment Operation
- Scheduling appointments
- Communication and Interpersonal Skills
- Optical Measurements Accuracy
- Fashion and Style Sense
- Progressive Lens Understanding
- Customer Service
- Computer Skills
- Optical orders
Accomplishments
Under 12yrs Australian Ballroom Champion
Under 16yrs Tennis McDonalds Squad Champion
Affiliations
- National Association of Social Workers
- Lions Club
- Department of Veterans Affairs
Languages
Swiss German
Elementary
Timeline
Optical Dispenser
Specsavers Optometrists
09.2022 - Current
Optical Dispenser
Laubman And Pank Optometrists /OPSM
03.2020 - 08.2022
Assistant Insurance Broker/ Account Executive
Cambridge Insurance Brokers Pty Ltd
08.2017 - 10.2018
Assistant Insurance Broker/ Assistant
Proactive, Assistant Administration
06.2013 - 02.2016
Assistant Insurance Broker/ Account Executive
Gault Armstrong & Kemble Pty Ltd/ OAMPS Insurance Brokers
07.1999 - 11.2012
Customer Service Consultant
The Royal Automotive Club of WA, RAC
10.1995 - 06.1999
Tier 1 - Insurance Broking
Financial National Insurance Broking Association
Certificate II - Business Administration
Australian Learning Academy
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