Kerry Granville
Northam,WA
Summary
As a support worker I believe I bring top-notch skills in oral communication, active listening and analytical problem-solving. Always aiming to help the client have a positive experience, by understanding their experience, and giving them a kind and compassionate communication style, while building fast rapport and strong connections
Over many years as a Driving Instructor I prided myself on developing positive relationships with students, providing FUN but Safety-focused skills using a strength based approach which encouraged them to become confident and knowledgeable young drivers.
I'm hardworking, fast learning and have a passion to make a difference. With strong interpersonal skills I am eager to secure long term employment within a caring supportive company as crisis support worker.
Overview
16
16
years of professional experience
Work History
Driving Instructor
Driving Life
04.2008 - Current
- Booking appointments by phone and email including operation of printers, scanners and fax
- Telephone skills
- Market research
- Report writing
- Handing of cash payments
- Giving qualified instruction to clients in possession of C class Learners Permit
- Teaching clients how to operate manual transmission vehicle
- Preparing clients with good safe driving habits to take forward in their future driving years
- Getting all students ready to pass their Practical Driving Assessment.
- Accounts Management
- Document filing including handling and storage of individuals private and confidential information
Residential Youth Worker
AVON COMMUNITY SERVICES
06.2023 - 11.2023
- Took part in wide range of activities designed to motivate and engage young people.
- Contributed to supportive residential atmosphere by modelling healthy behaviours and boundaries.
- Personally took part in all planned activities to help encourage participation by reluctant client.
- Developed strong relationship with client, fostering trust and open communication to address personal issues.
- Completed necessary reports and documentation to maintain thorough and accurate case notes.
- Maintained confidentiality of sensitive resident information in accordance with DCP regulations.
- Maintained safe living environment by enforcing house rules and addressing behavioural concerns promptly and effectively using kindness and understanding.
- Provided crisis intervention when necessary, deescalating volatile situations while ensuring safety of all involved parties.
- Supervised youth in residential and community-based programs to keep risks minimum.
- Offered compassionate support and understanding when difficult situations did escalate.
- Managed medication administration according to prescribed schedules while maintaining accurate records of all medications dispensed.
- Supported and mentored client in developing skills to become successful in community.
- Organized recreational outings for residents, encouraging positive social engagement within their local community.
- Offered feedback to case manager when necessary to continue to develop and adjust clients' treatment plan.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Self-motivated, with strong sense of personal integrity and responsibility.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in team setting, providing support to fellow workers when needed.
- Worked with level T5 client with extreme behaviour challenges and was able to quickly build rapport and form very supportive and positive relationship.
Education
High School Diploma -
Paraburdoo District High School
Paraburdoo, WA12.1990
Skills
- Problem solving and decision-making
- Hardworking & Reliable
- Honest & Trustworthy
- Dealing with difficult clients
- Emotional Support
- Safety Monitoring
- Positive Reinforcement
- Crisis Intervention
- First Aid qualified including CPR
- Cultural Sensitivity
- Grounding Techniques
- Attention to Detail
- Quickly establish Rapport
- Good oral and written communication
Timeline
Residential Youth Worker
AVON COMMUNITY SERVICES
06.2023 - 11.2023
Driving Instructor
Driving Life
04.2008 - Current
High School Diploma -
Paraburdoo District High School
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