Kerry Gustavson
20 Strathairlie Sq, MacGregor Brisbane,Qld
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
6
6
years of professional experience
Work History
Receptionist Administrator
Southside Toyota
Woolloongabba, Qld
05.2020 - 05.2023
- Answered incoming phone calls, routing to appropriate parties throughout office.
- Welcomed visitors and customers by greeting and answering or directing inquiries.
- Performed data entry and other administrative tasks to support departments.
- Organized files and spreadsheets to simplify staff access or retrieval.
- Received parcels, routed mail and opened packages for staff.
- Handled diverse needs for clients in-person, by phone or through email.
- Maintained office supply inventory and placed orders to meet demand.
- Screened and responded to emails, messages and other correspondence, freeing up senior management.
- Coordinated appointment calendar and balanced schedules to promote optimal productivity.
- Era-Net software proficiency and Database administration
- Displayed professional standards at reception desk to impress visitors.
- Resolved customer complaints or answered customers' questions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Guided employees in handling difficult or complex problems.
- Delegated work to staff, setting priorities and goals.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
Warranty Clerk
Southside Toyota
Woolloongabba , Qld
10.2018 - 05.2020
- Processed claims for payment or forwarded to appropriate personnel for further investigation
- Examined claims, records and procedures to grant approval of coverage.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Organized information by using spreadsheets, databases or word processing applications.
- Transcribed data to worksheets and entered data into computer to prepare documents and adjust accounts.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Supported office clerical functions using word processing and other software, email and office machines.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Maintained positive working relationship with fellow staff and management.
- Answered phones and routed voicemails to respective employees.
Receptionist Administrator
Mount Gravatt Mazda
Mount Gravatt, Qld
08.2017 - 04.2018
- Answered incoming phone calls, routing to appropriate parties throughout office.
- Welcomed visitors and customers by greeting and answering or directing inquiries.
- Performed data entry and other administrative tasks to support departments.
- Obtained and processed payments from clients for products and services.
- Received parcels, routed mail and opened packages for staff.
- Handled diverse needs for clients in-person, by phone or through email.
- Coordinated appointment calendar and balanced schedules to promote optimal productivity.
- Coordinated with other supervisors, combining group efforts to achieve goals.
Education
High School Diploma -
Mount Gravatt State High School
Mount Gravatt, Qld12.2015
Skills
- Motivational Leadership
- Time Management
- Workflow Optimization
- Multitasking and Organization
- Handling Customer Complaints
- Microsoft Office
- Decision Making
- Customer Service
- Quality Assurance
- Appointment Scheduling
- Database Maintenance
- Confidence and Drive
- Client Relations
Additional Information
- Janelle White - DP Manager - Southside Toyota - Woolloongabba
Ph: 07 3008 6444 / 0407 450 399
- Ben Khan - Business Owner - Phoenix Mechanical - Chermside
Ph: 07 3139 0005 / 0422 308 359
Timeline
Receptionist Administrator
Southside Toyota
05.2020 - 05.2023
Warranty Clerk
Southside Toyota
10.2018 - 05.2020
Receptionist Administrator
Mount Gravatt Mazda
08.2017 - 04.2018
High School Diploma -
Mount Gravatt State High School
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