Kerry Hackett
Summary
Passionate and proactive professional with experience in developing and implementing training programs. Known for a relentless drive to continuously improve processes and outcomes, leveraging insights from current roles to hit the ground running in new environments.
Equipped with a deep understanding of programs and a commitment to driving excellence and innovation. Strong interpersonal skills facilitate seamless collaboration across teams and stakeholders.
Eager to apply expertise in training, security, and program management to deliver impactful results in a challenging and dynamic setting. Excelled in training and mentoring, embodying continuous improvement with a keen focus on results.
Overview
7
7
years of professional experience
Work History
Senior Instructional Designer
Hollard
10.2023 - Current
- Collaborated with senior stakeholders and designers/facilitators to develop courses based on adult learning principles.
- Created visually appealing learning courses that effectively conveyed complex information.
- Facilitated stakeholder meetings to gather input on training needs, fostering collaborative relationships with various business units.
- Applied adult learning theories to develop targeted training programs aimed at bridging skill gaps among employees.
- Generated course material and curricula based on student-centred learning.
- Worked closely with designers to prepare online materials, content, and tools for training purposes.
- Effectively implemented best training practices and adult learning principles in planning and creation of instructional materials.
- Mentored facilitators in design principles and standards designers, providing guidance on industry best practices and professional development opportunities.
Learning Facilitation Specialist
Hollard Insurance
01.2022 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved safe work environment with employee training and enforcement of safety procedures.
- Conduct regular reviews of training modules and continuously identified areas for improvement.
- Created implementation plans for pre post and during training for processes and procedures to streamline operations.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Managed multiple projects simultaneously, maintaining strict deadlines and high-quality deliverables.
- Facilitated training to new employees on proper use of products and systems customer engagement and resolution.
- Facilitated virtual, in-person and blended learning sessions.
Aviation Learning and Development Facilitator
Certis Security
01.2017 - 03.2021
- Delivered face to face onboarding and assessments for over 350 new employees.
- Project lead for the design and implementation of X-Ray Competency Training across operations.
- Implemented legislative changes to standard operating procedures and assessments to Registered Training Organisational standards.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Mentored new hires, resulting in stronger staff development, and increased operational productivity.
- Corrected and coached employee behaviour that did not reach the accepted standards, and recognised performance that met or exceeded criteria.
- Maintained and updated training records for all inducted employees.
- Dangerous Goods and Work Health and Safety face to face facilitation.
Education
Certificate IV TAE40116 - Training & Assessment
Mr Wed
Sydney06.2020
Certificate II - Security Operations
Allies Security
Sydney, NSW04.2015
Skills
- Work Planning and Prioritisation
- Teamwork and Collaboration
- Training and mentoring
- Continuous improvements
Additional Information
Proficient in Excel, PowerPoint, Word doc and Rise 360
Timeline
Senior Instructional Designer
Hollard
10.2023 - Current
Learning Facilitation Specialist
Hollard Insurance
01.2022 - Current
Aviation Learning and Development Facilitator
Certis Security
01.2017 - 03.2021
Certificate IV TAE40116 - Training & Assessment
Mr Wed
Certificate II - Security Operations
Allies Security
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