Kerry Maclean
Minden,QLD
Summary
Versatile and self-motivated administration officer who is eager to broaden work place experiences and knowledge for personal growth and development. Excellent work ethic and willingness to take on added responsibilities to meet team goals and deadlines.
Overview
22
22
years of professional experience
Work History
Paediatric Administration Officer - AO3
Queensland Health Department
01.2023 - Current
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Entered and maintained departmental records in company database.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Set priorities and problem-solved workflow issues to maintain rapport with my superiors.
- Performed wide-ranging administrative and service-related functions.
- Opened and properly distributed incoming mail to promote quicker response to patient inquiries.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Maintained confidentiality of information regarding clients and company.
- Responded to inquiries from callers seeking information.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
Rostering Support Officer
Queensland Health
04.2024 - 05.2024
- Developed strong communication and organizational skills through working on group projects.
- Gained knowledge in QH Rostering support programs quickly so that I was able to assist the team with processing requests.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Applied effective time management techniques to meet tight deadlines.
Head Receptionist
Flinders Medical Centre
02.2002 - 01.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Greeted customers and visitors in-person and via telephone calls.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Acted as first point of contact and set appointments for prospective clients.
- Handled complaints and questions, and re-directed calls to other team members.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Scheduled office meetings and client appointments for staff teams.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and routed business correspondence to correct departments and staff members.
Education
Skills
- Time Management
- Data Confidentiality
- Attention to Detail
- Verbal and Written Communication
- Document Control
- Teamwork and Collaboration
- Multi-Line Phone Systems
- Multitasking and Organization
- Customer Complaint Resolution
- Computer Proficiency
- Friendly and Professional
- Appointment Setting
- Opening and Closing Procedures
- Policy implementation
- Process improvement
References
Dr Krianmai Reddyvari - Principal doctor at Flinders Peak Medical Centre : Mobile 0433213460
Julie Boyd - Retired Queensland Health Administration Officer ( residing back home in Ireland ) Email : syjul@hotmail.com
Timeline
Rostering Support Officer
Queensland Health
04.2024 - 05.2024
Paediatric Administration Officer - AO3
Queensland Health Department
01.2023 - Current
Head Receptionist
Flinders Medical Centre
02.2002 - 01.2023
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