Kerry Mcshane
Tingalpa,Australia
Summary
Well organised, motivated individual with a successful work history in providing excellent customer and client services, demonstrating effective solutions professionally within the finance industry. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
Work History
Lead, Business Fulfilment
NAB
05.2017 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- 100% ESAT last quarter.
- Coached other leads on how to lift heartbeat scores.
- Managed Risk controls for Documents.
- Staff Club organiser for all of QLD.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Advisor, Business Support
National Australia Bank
01.2013 - 04.2017
- Creating solutions and problem solving registration of Queensland business Securities
- Designed Stamping and Registration error process
- Subject matter expert with multiple states to align one way process
- Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
- Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
- Working as part of a team and providing flexibility and support in daily tasks
- Leadership responsibilities whilst manager is absent.
Personal Banker
ANZ
01.2012 - 01.2013
- Maintaining & managing customer’s existing accounts
- Making recommendations whilst identifying customers banking needs
- Implementing company compliance regulations daily
- Managing customers and branch filling systems
- Daily customer and client contact concerning complex banking issues.
Halifax Bank of Scotland
01.2004 - 01.2010
Education
Skills
- Highly motivated individual with exceptional proven history in providing creative and innovative solutions
- Expertise in extensive investigation
- Proven ability to obtain long term working relationships with team members and customers
- Accomplished communicator, both in oral and written correspondence, with excellent telephone manner and analytical skills
- Keen to meet company and personal goals through a results driven work ethic
- Experienced complaint manager, with expertise in negotiating compensation payments and account solutions
- Proficient in Microsoft Word and Excel, also a quick learner of any new company specific computer system
Timeline
Lead, Business Fulfilment
NAB
05.2017 - Current
Advisor, Business Support
National Australia Bank
01.2013 - 04.2017
Personal Banker
ANZ
01.2012 - 01.2013
Halifax Bank of Scotland
01.2004 - 01.2010
Similar Profiles
Aman BamalAman Bamal
Senior DevOps Engineer at NABSenior DevOps Engineer at NAB
Jasleen KaurJasleen Kaur
Customer Service Advisor at NABCustomer Service Advisor at NAB
CHRISTINE WESTCHRISTINE WEST
Customer Service Representative at NABCustomer Service Representative at NAB
Bhawana SinghBhawana Singh
Special Education Teacher at NABSpecial Education Teacher at NAB
Deneen MckenzieDeneen Mckenzie
Janitor at Dene Tha Community SchoolJanitor at Dene Tha Community School