Kerry Nielsen
Woodridge,Australia
Summary
Competent Administration Officer with superior organizational, communication and problem-solving abilities. Knowledgeable about managing files and schedules and eager to help QLD Health improve operations.
Overview
18
18
years of professional experience
Work History
Administration Officer
Royal Brisbane Woman’s Hospital
10.2024 - Current
- Provided efficient administrative support to doctors and nurses, including answering phone calls and greeting patients at the counter, creating a welcoming and professional reception environment
- Maintained accurate and organised patient records, including patient file management and document retrieval
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Demonstrated the ability to handle a highly emotive environment with patients of all ages and cultures
- Kept the reception area clean, ensuring 100% compliance with health, safety and environmental standards
Medical Receptionist
Browns Plains Urgent Care Clinic
10.2023 - Current
- Provided efficient administrative support to doctors and nurses, including answering phone calls and greeting patients at the counter, creating a welcoming and professional reception environment
- Maintained accurate and organised patient records, including patient file management and document retrieval
- Demonstrated the ability to handle a highly emotive environment with patients of all ages and cultures
- Kept the reception area clean, ensuring 100% compliance with health, safety and environmental standards
- Helped patients complete necessary medical forms and documentation.
- Transcribed phone messages and relayed to appropriate personnel.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Assisted with medical coding and billing tasks.
- Performed various administrative tasks by filing, copying and faxing documents.
- Received and routed laboratory results to correct clinical staff members.
Administration Manager
Bolton Clarke
09.2024 - 10.2024
- Provided efficient administrative support to staff, residents and visitors including answering phone calls and greeting patients at the counter, creating a welcoming and professional reception environment
- Maintained accurate and organised patient records, including patient file management and document retrieval
- Demonstrated the ability to handle a highly emotive environment with patients of all ages and cultures
- Kept the reception area clean, ensuring 100% compliance with health, safety and environmental standards
- Helping with staff management including recruitment and induction processes
- Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
- Built excellent employee experience through culture of service and execution of employee assistance programs.
Caucus Liaison Officer & Assistant Policy Advisor
Office of Di Farmer, Minister for Education and Youth Justice
05.2024 - 10.2024
- Built connections and facilitated communication between the Minister's office, the Department, and other ministerial offices, leading to well-informed decisions based on evidence-informed, current, and complex advice
- Improved inter-departmental information flow of briefings and correspondence, by providing key insights, high-level, and proactive advice to the Secretary, Senior Executive, and ministerial staff
- Participated in the review and improvement of systems, processes, and procedures to improve operations
- Fostered collaboration that led to more effective stakeholder engagement, including building relationships
- Informed strategic decisions through social media monitoring, including summaries for the Minister and advisors
- Managed advisors and senior staff correspondence, including responses to Questions on Notices and Petitions
- Organised travel itineraries for Ministers and Senior Executives, leading to productive ministerial engagements
- Liaised with Members of Parliament, departmental, government, and external industry stakeholders to facilitate Ministerial trips, visits, and meetings
- Gathered, organized and input information into digital database.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
Caucus Liaison Officer & Assistant Policy Advisor
Office of the Honourable Lance McCallum MP, Minister for Employment and Training
01.2024 - 05.2024
Caucus Liaison Officer & Assistant Policy Advisor
Formerly of the office of the former Minister for Transport and Main Roads – Mark Bailey MP
03.2021 - 12.2023
Administration Assistant
Office of the Honourable Mark Bailey MP, Minister for Transport and Main Roads
05.2018 - 03.2021
- Increased office productivity by providing administrative services to the MP, senior staff, and department
- Ensured data integrity and 100% compliance by maintaining accurate records and database management
- Enhanced the MP’s and senior staff meeting efficiency with time-effective meeting coordination
- Improved logistics by coordinating ministerial visits and trips, booking flights, car hire, and accommodation
Membership Officer
Australian Manufacturing Workers Union
02.2007 - 05.2018
- Enhanced members' and non-members’ trust by communicating professionally via phone and email
- Maintained membership processes, including onboarding, membership payments and contacts
- Achieved member satisfaction and retention by monitoring existing member engagement and being a communication bridge between members and relevant policy staff
- Generated membership, recruitment and revenue statistics to inform high-level, strategic decision-making
- Kept accurate membership data by maintaining current records and undertaking regular database management
- Utilised communication skills to liaise with members, external stakeholders and government agencies
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
Education
Certificate 3 - Business Administration
BSG
Brisbane06-2021
Skills
- Administrative support
- Database management
- Meeting facilitation
- Relationship building
- Scheduling expertise
- MS office
- Recordkeeping and file management
- Decision-making
- Relationship development
Timeline
Administration Officer
Royal Brisbane Woman’s Hospital
10.2024 - Current
Administration Manager
Bolton Clarke
09.2024 - 10.2024
Caucus Liaison Officer & Assistant Policy Advisor
Office of Di Farmer, Minister for Education and Youth Justice
05.2024 - 10.2024
Caucus Liaison Officer & Assistant Policy Advisor
Office of the Honourable Lance McCallum MP, Minister for Employment and Training
01.2024 - 05.2024
Medical Receptionist
Browns Plains Urgent Care Clinic
10.2023 - Current
Caucus Liaison Officer & Assistant Policy Advisor
Formerly of the office of the former Minister for Transport and Main Roads – Mark Bailey MP
03.2021 - 12.2023
Administration Assistant
Office of the Honourable Mark Bailey MP, Minister for Transport and Main Roads
05.2018 - 03.2021
Membership Officer
Australian Manufacturing Workers Union
02.2007 - 05.2018
Certificate 3 - Business Administration
BSG
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