Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
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Kerry Ryan

Geelong,VIC

Summary

Knowledgeable Support Coordinator with proven ability to manage and optimize client support services. Adept at coordinating resources and resolving complex client issues, leading to enhanced client satisfaction. Demonstrated strong communication and organizational skills in ensuring seamless service delivery and team collaboration.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Support Coordinator

Geelong Disability Services
09.2024 - Current
  • Time management skills, prioritizing, planning and strong organizational ability.
  • Ability to reflect, with self-analysis and ability to take on feedback for ongoing skill development
  • Meeting deadlines for timely and well-informed reports as requested by NDIS
  • Liaising with Allied Health teams and key stakeholders to produce positive outcomes for ongoing funding to meet Participants needs.
  • Ongoing learning to develop professional knowledge and approach to problem solving.
  • Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
  • Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.

SIL 2IC/ Community Support Worker

Geelong Disability Services
05.2024 - 06.2024
  • Maintaining active participation through meaningful engagement.
  • Upholding an environment in which Residents are empowered and actively supported to live their best lives.
  • Encouraging Participants in forming decisions from Informed Choices, attaining and where possible, exceeding Goals.
  • Providing empowered assistance, relevant to Residents needs, PCP and BSP (where implemented. Advocating for Residents to enhance access to opportunities presented.
  • Meeting Dietary requirements through access to Healthy Choices, menu planning and Dietary requirements according to current plans.
  • Adherence to position description, following all workplace policies and procedures to ensure professional approach and informed practice.
  • Ongoing learning to develop professional knowledge and approach to problem solving.
  • Ensuring OH&S awareness to safety for all

ACTING TEAM LEADER/ Residential Support Worker

GenU
07.2017 - 06.2024
  • Upholding an environment in which Residents are empowered, actively supported to live their best lives and Decisions are made from Informed Choices, attaining and where possible, exceed Goals.
  • Providing empowered assistance, relevant to Residents needs, and PCP. Advocating for Residents to enhance access to opportunities presented.
  • Meeting Dietary requirements through access to Healthy Choices, menu planning and Dietary requirements according to current plans.
  • Adherence to position description, following all workplace policies and procedures to ensure professional approach and informed practice.
  • Ongoing learning to develop professional knowledge and approach to problem solving.
  • Ensuring OH&S awareness to safety for all

Residential Support Worker

CODA - Colac
06.2016 - 07.2017
  • Working within a Respite setting, with dynamics changing daily, building positive relationships, based on knowledgeable understanding of each Client's requirements, while also maintaining a trusting and respectful relationship with families, coworkers and relevant stakeholders.
  • Attending mandatory training to increase knowledge and professional growth
  • Daily journal entries to track changes, identify needs and maintain consistent approach, ensuring informed handover to other team members.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
  • Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
  • Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.

Coordinator, OSHC

Camp Australia
06.2015 - 06.2016
  • Utilising a broad range of skills to facilitate management, administration and programming to maintain a positive, results driven approach to ensure ongoing compliance with NQF Framework
  • Providing an inclusive and equitable environment for a diverse groups of children and Families.
  • Ensuring all staff are compliant, with an informed approach to all tasks and expectations within each role.
  • Guiding and supporting assistants, student placements, volunteers in best practice

Education

Advanced Diploma - Disability

Skills Australia
01.2010

Cert IV - Disability

Victoria University
01.2008

Cert IV - Aged Care

Victoria University
01.2007

Skills

  • I believe my greatest strength is the humanistic, empathic and empowering approach toward people in all interactions, which I hold as a core value
  • Strong Communication Skills and an ability to continue learning
  • Belief in accountability to promote professional development
  • Analytical and Pro-Active approach to problem solving
  • Family sensitive promoting person centered approach
  • Deep Understanding of WHS practice and Procedures
  • Experience in all abilities, with a passion for active support and empowering others
  • Professional approach with a keen eye for detail
  • Documentation and recordkeeping
  • Time management
  • Attention to detail
  • Team collaboration
  • Verbal and written communication
  • File organization

Accomplishments

  • Supervised team of 20 staff members.
  • Detailed documentation developing established patterns of behaviours resulting in early identification, which led to a reduction in workplace Incidents.

Certification

Current First Aid & CPR

NDIS worker Check

Working with Children check


Interests

  • Arts such as Painting and Crafts such as Copper Foiling, woodwork, restoring antiques
  • Embracing outdoor adventures such as Kayaking and exploring new places sourced through locals, or gardening

Timeline

Support Coordinator

Geelong Disability Services
09.2024 - Current

SIL 2IC/ Community Support Worker

Geelong Disability Services
05.2024 - 06.2024

ACTING TEAM LEADER/ Residential Support Worker

GenU
07.2017 - 06.2024

Residential Support Worker

CODA - Colac
06.2016 - 07.2017

Coordinator, OSHC

Camp Australia
06.2015 - 06.2016

Cert IV - Disability

Victoria University

Cert IV - Aged Care

Victoria University

Advanced Diploma - Disability

Skills Australia

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Kerry Ryan