Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Timeline
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Kerry SCARLETT

Cobram,VIC

Summary

Dynamic leader with a proven track record at Mulgrave Country Club, excelling in operations management and team leadership. Skilled in fostering high employee satisfaction and driving sales growth through strategic marketing and relationship building. Achieved significant improvements in customer relations and financial performance, demonstrating exceptional problem-solving and human resources management abilities.

Overview

47
47
years of professional experience
1
1
Certification

Work History

General Manager

Mulgrave Country Club
04.2007 - 05.2024
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.

Operations Manager

Mulgrave Country Club
03.2001 - 04.2007
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Duty Manager Supervisor

Mulgrave Country Club
02.1996 - 03.2001
  • Cultivated a positive work environment, boosting employee morale and job satisfaction.
  • Ensured compliance with industry regulations and company policies, mitigating potential risks and liabilities.
  • Enhanced customer satisfaction by efficiently addressing and resolving guest concerns.
  • Managed daily operations, ensuring smooth functioning of all aspects of the business.
  • Promoted brand loyalty through exceptional customer service, driving repeat business from satisfied clients.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Bar Gaming Attendant

Noble Park Football Social Club
02.1988 - 09.1996
  • Enhanced customer experience by providing attentive service and maintaining a welcoming atmosphere.
  • Maintained clean and organized gaming areas, contributing to a safe and enjoyable environment for patrons.
  • Conducted routine maintenance checks on gaming machines, identifying any malfunctions or required repairs promptly.
  • Promoted responsible gambling practices by monitoring guest behavior and intervening when necessary.
  • Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
  • Understood and demonstrated proper play of games to promote safety practices while opening, operating and closing venue.
  • Assisted customers with gaming machine issues, resolving problems quickly to minimize downtime.
  • Increased bar revenue through effective upselling techniques and suggestive selling of promotional items.
  • Handled sensitive situations discretely, including addressing intoxicated guests or disputes among patrons.
  • Ensured accurate cash handling procedures, resulting in minimized discrepancies during end-of-shift reconciliations.

Leading Hand

General Motors Holden
03.1981 - 03.1987
  • Developed a strong rapport with staff members through effective communication and leadership skills.
  • Enhanced team productivity by efficiently allocating tasks and closely monitoring progress.
  • Facilitated smooth workflows by proactively identifying potential issues and implementing corrective measures.
  • Promoted safety awareness among the workforce, leading to reduced incidents and accidents on site.
  • Cultivated a positive work environment that fostered teamwork, collaboration, and continuous improvement.
  • Trained employees how to fix problems, correct mistakes, and maximize productivity.
  • Managed multiple projects simultaneously, adhering to strict deadlines without compromising quality or safety standards.
  • Delivered high-quality results consistently by enforcing rigorous quality control measures across all stages of the project lifecycle.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Helped train new employees in safe practices and warehouse procedures.
  • Operated equipment while observing standard safety procedures.
  • Maintained clean, orderly work environment free of hazards.

Delicatessen Assistant

GJ Coles
01.1977 - 05.1981
  • Enhanced customer satisfaction by providing exceptional service and product recommendations.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Listened carefully to customer instructions and prepared orders according to those preferences.
  • Opened new inventory and rotated stock by dates to maintain freshness.
  • Mastered use of various equipment such as meat slicers, scales, and wrapping machines for efficient service delivery.
  • Efficiently sliced meats and cheeses to desired thickness for individual customer requests.
  • Maintained a clean and organized work area, ensuring compliance with health and safety regulations.
  • Managed waste reduction by monitoring product shelf life and adjusting display quantities accordingly.
  • Collaborated with team members to maintain smooth deli operations during peak hours.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.

Education

High School Diploma -

Chandler High School
Keysborough, VIC
11.1980

Skills

  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Team Player
  • Efficient multi-tasker
  • Effective leader
  • Time Management
  • Training and coaching
  • Team Leadership
  • Staff Management
  • Customer Relations
  • Training and Development
  • Relationship Building
  • Staff Training
  • Inventory Control
  • Staff Supervision
  • Employee Scheduling
  • Verbal and written communication
  • Marketing
  • Sales Analysis
  • New Business Development
  • Advertising and marketing
  • Data review
  • Vendor Sourcing
  • Budget coordination
  • Risk Management
  • Human Resources Management
  • Contract Negotiations

Accomplishments

Assistant Club Manager of the Year (Club Managers Association) 2003

Assistant Club Manager of the Year (Club Managers Association) 2004

Assistant Club Manager of the Year (Club Managers Association) 2005

Tabaret Club Manager of the Year (Club Managers Association) 2008

Sporting Club Manager of the Year (Club Managers Association) 2011

Club Manager of the Year (Clubs Victoria) 2013

Metro Club Manager of the Year (Community Clubs Victoria) 2015


Certification

Advanced Typewriting

Armed Robbery Survival Skills

Auslan Australian Sign Language

Certificate II in Hospitality Operations THH21897

Cost Reduction Problem Solving

First Responder Resuscitation

Food Safety Supervisior

Food Service and Effieciency

Group Leader Training

Level 2 First Aid

Liquor Licensing - Licensees First Step 21531

Marketing Matters SITXMPR002A

Negotiation and Crisis Intervention 15545

Occupational Health and Safety

Public Speaking and Presentation Skills

Recreational Boat Operator & PWC Endorsement Course

Responsible Serving of Alcohol

Responsible Serving of Gaming THHADG03B

Special Employees Gaming Course

TAB Cash Control Pubtab

TAB Sellers Total Quality Control


Affiliations

  • Member of William Angliss Industry Advisory Board - 8 years
  • Secretary Club Managers Association Victorian Zone - 5 years

Timeline

General Manager

Mulgrave Country Club
04.2007 - 05.2024

Operations Manager

Mulgrave Country Club
03.2001 - 04.2007

Duty Manager Supervisor

Mulgrave Country Club
02.1996 - 03.2001

Bar Gaming Attendant

Noble Park Football Social Club
02.1988 - 09.1996

Leading Hand

General Motors Holden
03.1981 - 03.1987

Delicatessen Assistant

GJ Coles
01.1977 - 05.1981

High School Diploma -

Chandler High School

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Kerry SCARLETT