Kerry Torr
Tolga,QLD
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Disability Care Coordinator
ITEC Health
Cairns, QLD
09.2021 - 05.2023
- Staff rosters
- RFS for new Participants
- ROC for Participants
- Managed Participant medications
- Networked with Stakeholders ie. other service organisations, OPG, medical practitioner's, Therapist's, landlords, families.
- Managed SIL properties
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Coordinated with other departments to ensure projects were completed on time and within budget.
- Planned and managed operations to achieve objectives within budgets.
- Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
- Assisted with the preparation of presentations for senior management meetings.
- Provided technical support to staff members regarding software applications and hardware systems.
- Front reception duties
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Recruited, interviewed and selected employees to fill vacant roles.
Independant Support Worker
Self Employed
Tolga, QLD
08.2020 - 09.2021
- Assisted in developing self-care skills such as personal hygiene practices.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Managed challenging behaviors through positive reinforcement techniques.
- Assisted clients with activities of daily living such as eating, dressing, and grooming.
- Provided emotional support to individuals with physical or mental disabilities.
- Transported clients to appointments, social events, and other activities as needed.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Encouraged independence by teaching skills needed for everyday life.
- Provided assistance in the home environment including meal preparation and light housekeeping.
- Maintained records of services provided, client progress, and goals achieved.
- Participated in team meetings with supervisors, doctors, nurses, therapists.
- Communicated regularly with families of disabled individuals regarding care plans and updates.
- Collaborated with other professionals to assess client needs.
Business Development Manager
PORT LINCOLN TIMES & WEST COAST SENTINEL – FAIRFAX MEDIA/ NINE/ ACM
Port Lincoln, SA
09.2014 - 11.2019
- Identified potential clients, built relationships, and negotiated contracts.
- Maintained a database of existing customers and prospective leads.
- Leveraged cold calling, in-person visits and referrals to build leads.
- Maintained open and ongoing communication with clients to meet needs and expectations.
- Participated in weekly meetings with executive leadership team members to discuss progress toward goals.
- Established new customer accounts using negotiation and sales closing abilities.
- Developed and implemented strategies to increase sales and market share.
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
- Drafted proposals for prospects in response to their requests for information.
- Created presentations to attract new business opportunities.
- Developed short-term and long-term vision and strategy to achieve targeted sales objectives.
- Researched target markets to understand the needs of current and potential customers.
- Assisted in developing pricing strategies that maximized profits while meeting customer expectations.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
Commanding Officer LT (AAC)
AUSTRALIAN DEFENCE FORCE (AAC)
Port Lincoln, SA
09.2012 - 06.2019
- Coordinated logistics requirements for deployment activities.
- Assigned tasks to personnel according to their skillset and qualifications.
- Monitored training programs to ensure high standards of performance were met.
- Supervised and coordinated the daily operations of personnel assigned to the command.
- Conducted inspections of personnel and equipment to ensure safety protocols were followed.
- Maintained accountability of all personnel under command authority.
- Prepared reports on unit accomplishments for submission up chain of command.
- Ensured compliance with regulations, directives, and instructions from higher headquarters.
- Managed financial resources allocated for the command's operations.
- Developed operational plans to support mission objectives.
Sales Consultant
Radio Rentals
Port Lincoln, SA
07.2012 - 07.2014
- Analyzed customer needs and identified solutions to meet their requirements.
- Ensured customer satisfaction by providing follow-up support after purchases.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Generated sales across complete sales cycle process from prospecting through contract negotiations and closings.
- Participated in regular training sessions on new products, services, and industry trends.
- Priced out products for customers and drew up sales paperwork.
- Leveraged CRM system to manage sales activities and track sales performance.
- Placed special orders or called other stores to find desired items.
- Prepared merchandise for purchase or rental.
Store Manager
Silversun Loans
Adelaide, SA
01.2008 - 10.2011
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Created weekly work schedules for store personnel.
- Trained and mentored associates to teach daily tasks and procedures.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
- Developed strategies to maximize sales and profitability.
- Implemented efficient systems for tracking stock movement.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Education
High School Diploma -
Taminmin High School
Darwin, NT01-1994
Skills
- Business Administration
- Consulting
- Project Management
- Staff Supervision
- MS Office
- Presenting Ideas and Plans
- Customer Service
- Project Coordination
- Staff Management
- Operations Management
- Regulatory Compliance
- Business Development
- Discretion and Confidentiality
- CRM Software
Accomplishments
- 2017 Port Lincoln Rotary Club ‘PRIDE OF WORKMANSHIP AWARD’ 2018 Nominated into the ‘TOP 5’ sales people of the year, in Australia, by Fairfax Media’s Australian Community Media. *2019 Nine Network’s Sales Percentage Award for WA, NT & SA
Certification
- *C CLASS DRIVERS LICENCE (OBTAINED-1994) *FIRE TRAINING (OBTAINED-2003) *CHEMICAL TRAINING (OBTAINED-2003) *RETAIL DIAMOND CONSULTANT (OBTAINED-2009) *PROVIDE FIRST AID & CPR CERTIFICATE (OBTAINED-2013) *CHILD SAFE ENVIRONMENT (OBTAINED-2014) *AUSTRALIAN DEFENCE FORCE DRIVER QUALIFICATION (OBTAINED-2015) *LIEUTENANT (AAC) RANKING (OBTAINED-2016) *WORKING WITH CHILDREN BLUE CARD-NO:1981635/1. (OBTAINED- 2020)*NDIS SCREENING YELLOW CARD (OBTAINED 2020)
VOLUNTEER EXPERIENCE
- COFFIN BAY BRUMBY PRESERVATION SOCIETY 2015- 2019 COFFIN BAY/ PORT LINCOLN - Publicity Officer
- NETBALL COACH 2016 PORT LINCOLN -UNDER 19 DIV Coach
- SALVATION ARMY SALVOS STORE DEC 2007-MAY 2008 MORPHETT VALE - Shop Assistant
*RSPCA 1988-1990 DARWIN -Kennel Hand
References
References available upon request.
Timeline
Disability Care Coordinator
ITEC Health
09.2021 - 05.2023
Independant Support Worker
Self Employed
08.2020 - 09.2021
Business Development Manager
PORT LINCOLN TIMES & WEST COAST SENTINEL – FAIRFAX MEDIA/ NINE/ ACM
09.2014 - 11.2019
Commanding Officer LT (AAC)
AUSTRALIAN DEFENCE FORCE (AAC)
09.2012 - 06.2019
Sales Consultant
Radio Rentals
07.2012 - 07.2014
Store Manager
Silversun Loans
01.2008 - 10.2011
High School Diploma -
Taminmin High School
- *C CLASS DRIVERS LICENCE (OBTAINED-1994) *FIRE TRAINING (OBTAINED-2003) *CHEMICAL TRAINING (OBTAINED-2003) *RETAIL DIAMOND CONSULTANT (OBTAINED-2009) *PROVIDE FIRST AID & CPR CERTIFICATE (OBTAINED-2013) *CHILD SAFE ENVIRONMENT (OBTAINED-2014) *AUSTRALIAN DEFENCE FORCE DRIVER QUALIFICATION (OBTAINED-2015) *LIEUTENANT (AAC) RANKING (OBTAINED-2016) *WORKING WITH CHILDREN BLUE CARD-NO:1981635/1. (OBTAINED- 2020)*NDIS SCREENING YELLOW CARD (OBTAINED 2020)
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