Kerry Tuiono
Penrith
Summary
Proactive Communications Officer & Emergency Dispatcher with extensive experience in crisis communications and resource dispatch. An Organisation recognized for maintaining professionalism under pressure and ensuring public safety through effective monitoring and collaboration with external emergency services. Skilled in data monitoring, computer-aided dispatching, and maintaining confidentiality while adhering to legal guidelines.
Overview
2
2
years of professional experience
Work History
Communications Officer & Emergency Dispatch
NSW Police
05.2023 - Current
- Managed crisis communications, effectively mitigating potential reputational damage.
- Dispatched Police resources and maintaining channel awareness & competing priorities
- Collaborated with external resources i.e NSW Fire, NSW Ambulance, TMC etc.
- Communicated with callers in states of crisis. Maintaining a calm and professional manner.
- Ensured constant Police safety by conducting appropriate checks and advising of any adverse history.
- Supported public safety initiatives by diligently monitoring multiple channels for potential emergencies and promptly taking action.
- Answered multi-line phone systems, transferred calls and determined call priority while performing quick and efficient customer service.
- Received recognition from supervisors for consistently maintaining a professional attitude under pressure, contributing to overall team success.
- Demonstrated dedication to maintaining confidentiality of sensitive caller information while adhering to strict legal guidelines regarding privacy protection.
- Gathered intelligence and used location resources to determine appropriate movement for police in regards to finding an offender.
Education
Bachelor's Degree - Policing
WSU
Kingswood05-2021
Diploma - Social Sciences (Policing)
Nirimba College
WSU - Quakers Hill 05-2018
High School Diploma -
Jamison High School
South Penrith10-2014
Skills
- Crisis Intervention
- Data monitoring
- Typing Speed
- Technical aptitude
- Service area mapping
- Emergency situation support
- Computer-aided dispatching
- Working within Standard Operating Procedures
- Analysing locations/geography to provide best outcomes for officers on duty
Timeline
Communications Officer & Emergency Dispatch
NSW Police
05.2023 - Current
Bachelor's Degree - Policing
WSU
Diploma - Social Sciences (Policing)
Nirimba College
High School Diploma -
Jamison High School
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