KERRY WILLIS

Maintain a camp of 64 clients. Providing them with a clean safe place to eat and sleep whilst on their swing

Performed staff evaluations and addressed areas for improvement.

Tracked facilities and equipment safety and cleanliness and took corrective action to resolve emerging issues.

Negotiated vendor contracts and managed relationships.

Hired and mentored local indigenous staff, set schedules, and motivated strong performance in key areas

Cultivated strong relationships with customers to build loyalty and repeat business

Monitored budget and expenditures, keeping facility within budget.

Restored customer loyalty by resolving complaints with workers, activities or services rendered

Created and maintained detailed reports of daily, weekly and monthly operations

Inspected equipment and facilities for signs of wear or damage impacting safety

Identified issues, analyzed information and provided solutions to problems

Used critical thinking to break down problems, evaluate solutions and make decisions.

• Completed daily maintenance tasks in record time to maximize productivity.
• Collected and disposed of trash and debris.
• Efficiently and safely operated electric and manual trolleys.
• Handled all supplies and hazardous materials safely.
• Followed instructions from supervisor regarding daily job tasks and duties.
• Safely and effectively handled wide range of cleaning products and solutions.
• Reported issues to property manager so effective resolutions could be put into place.
• Increased safety and efficiency through designing and adhering to detailed work schedules.
• Closely monitored equipment availability and functionality to maximize production and keep detailed records.
• Kept work area clean, neat and well-stocked to maximize productivity.
• Maintained optimal dexterity to Lift, move and scrub regularly.
• Positively engaged with customers and maintained professional appearance as company representative.

• Cleaning and reporting any safety issues whilst being fast and efficient to make sure that the company is delivering a high standard of cleanliness to rooms and / or dining area and food
• Ability to work autonomously and maintain a high and safe level of performance
• Being physically fit to complete 12-hour shifts
• Being aware of my surroundings and making sure that I am well rested and hydrated.

• Assist clients with disabilities daily
• Providing care and supervision and support to my clients with their daily lives
• This could entail going to several medical appointments or planning and overseeing their leisure activities
• An understanding of their needs and meeting them and setting goals for their future progress
• Living with a disability is hard enough and a big proportion of my daily tasks would include having to ensure that my clients are treated with respect and dignity at all time whilst still maintaining their safety and my own as some clients cannot express themselves and can be violent
• Being up to date with all policies and procedures
• NDIS trained and modules completed

• First point of contact for those who have been requested for an employment review
• Explaining and helping customers complete the review online or over the phone
• Documenting evidence and giving a quick and accurate outcome before going to the next stage of organizing payments
• Ability to recognize vulnerable customer and seek the correct channels to help them
• Maintain integrity and follow APS guidelines.

• Working at Communicare , Mirrabooka
• I have a caseload of over 200 job seekers that consists of A’s, B’s and C’s that are either in case management work for the dole programs , SEE or Path employability
• I am passionate about my job and love helping others to achieve their goals
• I am efficient with purchase orders and CV

• First point of contact in a call centre where I would deal with a wide variety of queries from a new claim, urgent payments, deceased notifications, superannuation details, crisis payments, disability claims outcome/coding, updating bank account details to changing an address
• Needed to recognize vulnerable clients and be professional when dealing with an abusive client, whilst always maintaining Ethics and Values and adhering to APS values held with the Department of Human Services.

• Being first point of contact for customers
• Personal Banking Specialist – select clientele
• Identifying opportunities to cross-sell products and generate leads or referrals for other areas of the bank
• Take ownership for a seamless service
• Adhering to all Commonwealth Bank risk policies and compliance requirements
• Specialised in Personal loans, home loans
• Lead referrals for Financial Services Department

• Customer service and cash handling
• Assist with batch plant operations
• Weighbridge operations and verification
• Maintaining a strong relationship with the staff, clients and customers on site

• Efficient and accurate dispatch of orders
• Bounded Area management – Customs
• Inventory control
• Customer service
• Office support and administration