Kerry Ann Redfern
Canley Vale,NSW
Summary
Energetic individual with background in fast food and counter service, skilled in efficient order handling and customer satisfaction. Demonstrated ability to maintain high cleanliness standards and manage inventory effectively, ensuring smooth operation of fast-paced environments. Known for strong communication skills and capability to work well under pressure, contributing positively to team dynamics and customer experience. Improved workflow through innovative organization methods, enhancing overall service speed and quality.
Overview
30
30
years of professional experience
Work History
General Worker
Foodstar
Bonnyrigg, New South Wales
03.2025 - Current
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Recognized by management for providing exceptional customer service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked effectively in team environments to make the workplace more productive.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
General Hand
Miami Pools
Hoxton Park RD Livepool, New South Wales
01.2024 - 08.2024
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Maintained updated knowledge through continuing education and advanced training.
- Completed routine maintenance and repair.
AIN CERT 4
Hardi Aged Care
Villawood , New South Wales
03.1997 - 09.2017
- Handled confidential information with discretion and integrity.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Completed daily room cleaning and organizing to provide patients with clean environment.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Collected specimens for laboratory testing such as urine samples and blood draws.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
- Ensured that all equipment was functioning properly prior to use.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
- Documented nursing assessments, treatments and follow-up care to maintain patient safety and optimize workflow.
- Protected patient, self and others from injury during transfers, lifts and transports by using proper equipment and body mechanics.
- Assisted patients with daily activities such as bathing, dressing, and grooming.
- Provided emotional support to family members during difficult times.
- Maintained confidentiality of all patient information according to HIPAA guidelines.
- Maintained patient records accurately by documenting daily activities and changes in conditions or treatments.
- Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
- Planned and served meals and snacks to patients according to prescribed diets.
- Performed basic nursing skills such as changing wound dressings and administering enemas.
- Provided assistance to medical staff during tests, treatments and emergency procedures.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Assisted patients with daily activities under nurse's supervision to provide essential care and emotional support.
- Managed supplies and restocked inventory to promote optimal availability for patient care.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Turned and repositioned bedridden patients to prevent bedsores.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Reported environmental risks or equipment malfunctions to supervisor.
- Provided companionship to patients, monitored their emotional well-being, and offered reassurance when needed.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Answered patient call signals and signal lights to determine patients' needs.
- Conducted regular rounds to check on patients' safety and proactively address issues.
- Observed patients' conditions regularly for any physical or mental changes and reported findings to the appropriate personnel promptly.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Implemented fall prevention techniques as specified in plan of care.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Operated a variety of machinery and tools safely and efficiently.
- Worked with cross-functional teams to achieve goals.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Cashier and Serve
McDonald's
Liverpool, New South Wales
02.1995 - 12.1995
- Swept and mopped front end during shifts to maintain professional appearance.
- Adhered to social distancing protocols and wore mask or face shield.
- Processed customer payments quickly and returned exact change and receipts.
- Backed up cashiers ringing up large number of customers by bagging products.
- Maintained cleanliness of checkout areas and completed other general cleaning duties as assigned.
- Provided accurate cash register operations, including accepting payments and providing change.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Completed day-to-day duties accurately and efficiently.
Education
Community Services Training Package - Aged Care Cert 4 Distinction Level
TAFE NSW
Wetherill Park, NSW04-2018
Business Services Training Package - Certificate 2 in Business
TAFE NSW
Liverpool, NSW12-2017
Some College (No Degree) - Barista Skills
TCP TRAINING
Sydney, NSW06-2017
Some College (No Degree) - Computer For Beginners
Macarthur Community College
Macarthur NSW05-2013
Courtenell Workcover NSW
03-2002
High School Diploma -
All Saints Catholic Senior High
Casula NSW10-1994
Skills
- Medical record tracking
- Monitoring fluids
- Personal hygiene support
- Linen management
- Specimen collection
- Call light response
- Patient mobility support
- Continuing education
- Light housekeeping
- Patient care and safety
- Collecting specimens
- Recording vital signs
- Catheter change and preparation
- Vital sign monitoring
- Mobility assistance
- Records management
- Infection control
- Electronic charting
- Patient assessments
- Catheter care
- Vital signs monitoring
- Cultural history
- Direct patient care
- Medical records management
- Patient feeding
- Patient care
- Quality assurance
- Computer literate
Timeline
General Worker
Foodstar
03.2025 - Current
General Hand
Miami Pools
01.2024 - 08.2024
AIN CERT 4
Hardi Aged Care
03.1997 - 09.2017
Cashier and Serve
McDonald's
02.1995 - 12.1995
Community Services Training Package - Aged Care Cert 4 Distinction Level
TAFE NSW
Business Services Training Package - Certificate 2 in Business
TAFE NSW
Some College (No Degree) - Barista Skills
TCP TRAINING
Some College (No Degree) - Computer For Beginners
Macarthur Community College
Courtenell Workcover NSW
High School Diploma -
All Saints Catholic Senior High
Similar Profiles
Vu TRANVu TRAN
Sales Assistant at Supersave MarketSales Assistant at Supersave Market
My Kim TranMy Kim Tran
Childcare Educator at 3 Bears ChildcareChildcare Educator at 3 Bears Childcare
Patrick NantharathPatrick Nantharath
Crew Trainer at Mcdonald's LansvaleCrew Trainer at Mcdonald's Lansvale