Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Kerrye Taylor

Business Development Manager
Newtown,Qld

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience

Work History

Business Development Manager

Gas Detection Australia
08.2023 - Current
  • Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
  • Developed and implemented strategic plans for business growth, resulting in increased market share and profitability.
  • Led cross-functional teams to successfully execute complex projects, ensuring timely delivery and client satisfaction.
  • Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
  • Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Managed accounts to retain existing relationships and grow share of business.

Account Manager

FXBCTWB Pty Ltd
08.2016 - 08.2023
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Developed customized account plans for clients to help them achieve their business goals.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
  • Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Actively participated in networking events within the industry, expanding professional connections and generating leads.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Monitored and analyzed customer feedback to identify opportunities for improvement.
  • Coordinated with internal teams to facilitate prompt delivery of client projects.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
  • Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
  • Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
  • Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Built relationships with customers and community to promote long term business growth.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Negotiated prices, terms of sales and service agreements.
  • Contributed to team objectives in fast-paced environment.
  • Maintained current knowledge of evolving changes in marketplace.
  • Met existing customers to review current services and expand sales opportunities.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Achieved or exceeded company-defined sales quotas.
  • Kept detailed records of daily activities through online customer database.
  • Quoted prices, credit terms and other bid specifications.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Presented professional image consistent with company's brand values.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Stayed current on company offerings and industry trends.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.

Supervisor

Ability Enterprises
04.2012 - 09.2016
  • Enhanced site safety by implementing strict safety protocols and conducting regular inspections.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
  • Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
  • Championed continuous improvement efforts within the organization by promoting best practices for processes, tools, or technologies.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Developed and implemented customer service policies to enhance satisfaction.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Frequently inspected production area to verify proper equipment operation.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Collected, arranged, and input information into database system.

Education

Associate Diploma - Office Studies

TAFE Queensland
Toowoomba, QLD
11.1996

High School Diploma -

Clifton State High School
Clifton, QLD
12.1994

Skills

  • Lead Generation
  • Decision-Making
  • Relationship Building
  • Customer Service
  • Relationship Development
  • Account Management
  • Account Development
  • Sales Expertise
  • Market Research
  • New Business Development
  • Verbal and Written Communication
  • Revenue Development

Affiliations

  • Very craft orientated and have many skills/hobbies that i enjoy on my downtime.

References

References available upon request.

Timeline

Business Development Manager

Gas Detection Australia
08.2023 - Current

Account Manager

FXBCTWB Pty Ltd
08.2016 - 08.2023

Supervisor

Ability Enterprises
04.2012 - 09.2016

Associate Diploma - Office Studies

TAFE Queensland

High School Diploma -

Clifton State High School

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Kerrye TaylorBusiness Development Manager