Summary
Overview
Work History
Skills
Skills
Timeline
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Kerry Lee Bennett

Alderley,Queensland

Summary

Enthusiastic Practice Manager proudly offering 16years of expertise in Infertility and Gynaecology. Experienced in scheduling appointments, booking theatre procedures, organizing IVF cycles, typing of dictation and legal reports. Knowledgeable Medical Practice Manager committed to fostering great relationships with patients and staff members.

Ready for a new position involved in supporting patients and ensuring quality care. Offering experience in organizational and interpersonal skills. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care.

Overview

16
16
years of professional experience

Work History

Medical Practice Manager

Dr David Molloy
Brisbane, Queensland
02.2008 - Current
  • Facilitated communication between departments within the organization.
  • Ordered supplies needed and kept tabs on inventory levels.
  • Created and implemented policies and procedures for effective practice management.
  • Supported entire practice's staff, which boosted efficiency and improved overall process flow.
  • Communicated with patients with compassion while keeping medical information private.
  • Employed active listening and interpersonal talents to effectively interact with various individuals, including physicians, patients and fellow employees.
  • Monitored inventory levels of supplies needed for daily operations.
  • Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
  • Mentored and coached interns and newly hired team members on office procedures and computer systems.
  • Checked entire office and waiting areas regularly to provide clean and organized surroundings.
  • Created onboarding program for new staff members, training in customer service and billing procedures.
  • Reviewed patient records for accuracy and completeness prior to submitting claims to insurance companies or government agencies.
  • Coordinated and organized patient records for maximum efficiency.
  • Coordinated patient care services to ensure quality of care was provided.
  • Supervised day-to-day operations of facility, complying with strict corporate policies and guidelines.
  • Recruited, trained, supervised and evaluated staff members.
  • Scheduled appointments, managed calendars, organized meetings and coordinated travel arrangements for staff members.
  • Created strategic plans for improving efficiency in operations of the medical practice.
  • Negotiated contracts with vendors such as laboratory services providers, medical equipment suppliers and pharmaceutical distributors.
  • Managed budgets, financial reports and accounts receivable and payable activities.
  • Maintained accurate records of all billing information including payments received from patients or insurance companies.
  • Resolved customer complaints regarding billing issues or other concerns related to the medical practice.
  • Collaborated with physicians on developing treatment plans that were effective yet cost-efficient.
  • Provided guidance on resolving conflicts between staff members or physicians when necessary.
  • Acted as a liaison between the medical practice and external organizations such as hospitals or healthcare networks.

  • Motivated staff by offering direction and providing constructive feedback.
  • Explained policies, procedures and services to patients.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Maintained records management system to process personnel information and produce reports.
  • Recruited, hired and trained new medical and facility staff.
  • Maintained communication and transparency with governing boards, department heads and medical staff.
  • Maintained awareness of government regulations, health insurance changes and financing options.

Skills

  • Workflow Management
  • Payroll Administration
  • Staff Guidance
  • Patient Relations
  • Bookkeeping
  • Supplies Ordering
  • Managing Files and Records
  • Appointment Scheduling
  • Managing Medical Practices
  • Client Consulting
  • Referral Management
  • Patient Engagement
  • Staff Supervision
  • Practice Management
  • New Hire Training
  • Medical Billing

Skills

  • Typing dictation and legal reports
  • Organizing consultants diary for clinic and also meetings
  • Booking operating theatre lists both in day surgery and private hospitals
  • Obtaining test results from third parties
  • Answering phone and emall enquires with accurate information in a professional manner
  • Ensuring that patients have follow up appointments and further testing and scans booked
  • Changing appointment times or theatre times
  • Filing and culling of older patient charts
  • Assisting patient to make appointments with other consultants/pathology or scanning rooms
  • Exceptional at patient confidentiality
  • Great organisational skills
  • Great at working independently
  • Self motivated

Timeline

Medical Practice Manager

Dr David Molloy
02.2008 - Current

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Kerry Lee Bennett