Summary
Overview
Work History
Education
Skills
Additional Information
References
Timeline
Generic

Kerryn Bastick

Kewdale,WA

Summary

Dynamic professional with extensive experience in customer service and sales, Proven ability in order processing and relationship building, complemented by strong problem-solving skills. Adept at utilizing CRM software to enhance customer interactions and streamline operations, ensuring high levels of satisfaction and efficiency.

Overview

20
20
years of professional experience

Work History

Customer Service, Sales & Administration

Caddy Industrial & Mining
01.2023 - 01.2024
  • Managed customer inquiries via phone, email, and counter sales with professionalism
  • Processed orders, returns, and account credits
  • Coordinated with warehouse staff to ensure seamless order fulfillment
  • Trained new employees on system processes and maintained office supply inventory

Bartender & Waitress

Carlisle Hotel & Distillery
10.2021 - 11.2022
  • Handled reservations, bookings, and customer inquiries, demonstrating strong administrative skills
  • Managed inventory, restocking, and quality control, ensuring seamless operations
  • Processed financial transactions, maintaining accuracy and efficiency in a high-paced environment

Sales Agent & Territory Manager

Wine Selectors Pty Ltd
09.2013 - 03.2018
  • Conducted customer outreach, providing product education and support
  • Maintained database records and inventory tracking, ensuring accurate documentation
  • Provided training to junior staff, developing leadership and mentorship abilities

Outbound Telemarketer (Non-Profit)

International Entertainment
01.2007 - 01.2013
  • Secured sponsorships for children's hospital fundraising through outbound calls
  • Maintained accurate records and met performance targets

Apprentice Chef

Ultimo Catering Burswood
01.2004 - 01.2007
  • Assisted in food handling, preparation, and catering service at corporate events
  • Maintained kitchen cleanliness and adhered to OHS standards

Education

Bachelor of Commerce -

Curtin University
Bentley, WA
01.2016

Year 11 - Highschool

Belmont City College
Belmont WA
01-2006

Skills

  • Administrative & Clerical Support
  • Document & Database Management
  • Workplace Safety & Compliance Knowledge
  • Customer Service & Relationship Building
  • Effective Communication & Team Collaboration
  • Time Management & Multitasking
  • Problem-Solving & Attention to Detail
  • Adaptability to Changing Work Conditions
  • Microsoft Office Suite (Word, Excel, Outlook)
  • Database & Inventory Management Systems
  • CRM Software & Customer Inquiry Tracking
  • Basic Financial Transactions & POS Systems
  • Workplace Compliance Documentation
  • Scheduling & Resource Coordination
  • Customer service
  • Order processing
  • Database management
  • Inventory management
  • Retail sales customer service
  • Inbound customer service
  • Sales support
  • Conflict resolution

Additional Information

Strong workplace safety and compliance knowledge, Physically capable of meeting job demands, Quick learner with excellent problem-solving skills

References

References available upon request.

Timeline

Customer Service, Sales & Administration

Caddy Industrial & Mining
01.2023 - 01.2024

Bartender & Waitress

Carlisle Hotel & Distillery
10.2021 - 11.2022

Sales Agent & Territory Manager

Wine Selectors Pty Ltd
09.2013 - 03.2018

Outbound Telemarketer (Non-Profit)

International Entertainment
01.2007 - 01.2013

Apprentice Chef

Ultimo Catering Burswood
01.2004 - 01.2007

Bachelor of Commerce -

Curtin University

Year 11 - Highschool

Belmont City College

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