Dedicated Student Services Officer excelling in communication and emotional intelligence. Proven ability to resolve enquiries promptly while providing exceptional customer support and facilitating effective collaboration among students and staff.
Overview
40
40
years of professional experience
Work History
Student Services Officer
Tatachilla Lutheran College
McLaren Vale, SA
01.2018 - Current
Assist students with day to day requests including setting up meetings with leadership, counsellors, administration assistance, liase with parents, well being support and first aid.
Meet and greet parents, assist with all enquiries, requests. Answer all student centred phone calls and handle responses accordingly.
Manage student records within college database systems to ensure data integrity.
Facilitate effective communication among students and academic staff to enhance support.
Offer emotional support during times of difficulty or crisis situations involving the student.
Resolve student inquiries with professionalism, ensuring timely and accurate responses.
Observe students in classroom environments during class time and assist and redirect where required.
Learning Support Officer
Department for Education South Australia
Adelaide, SA
01.2009 - 12.2018
Aldinga Primary School
McLaren Flat Primary School
Library Assistant
Assist students and teachers with searching for books and materials, as requested.
Organised and cataloged new books as required.
Managed circulation desk operations, including check-outs and returns.
Developed promotional materials for library programs and events.
Conducted inventory checks to maintain accurate records of materials.
Facilitated children's storytime sessions to engage young readers.
Organised shelves, book displays, and other library areas.
Greeted patrons upon entrance to library and offered assistance with needs or issues.
Maintained accurate records of circulation activities including check-ins and outs and overdue items.
Prepared and maintained displays and displayed cases.
Assisted in the preparation of materials for site programs such as book clubs, lectures, story times.
Classroom Support
Assisted teachers with classroom management and instructional support.
Implemented individualized education plans for students with diverse learning needs.
Provided one-on-one assistance to students during academic activities and assessments.
Collaborated with teachers to adapt materials for various learning styles and abilities.
Monitored student behavior and provided positive reinforcement to encourage engagement.
Supported students during transitions between activities and classes throughout the day.
Provided one-on-one instruction to students who needed extra help with learning tasks.
Implemented behavior management strategies designed by special education staff members.
Offered emotional support during times of difficulty or crisis situations involving the student.
Encouraged independent thinking, problem solving, and self-advocacy skills among students.
Monitored behavior of students in order to ensure a safe, positive learning environment.
Assisted with transitioning from one activity to another throughout the day as needed by the student.
Collaborated with teacher to develop personalised and successful learning strategies.
Supported the development of social skills through modeling appropriate behavior and interactions with peers.
Organized instructional materials for use in the classroom setting.
Attended professional development sessions.
Communicated affirmatively and promoted positive attitudes with every student.
Provided feedback on how well a student is progressing towards meeting their IEP goals.
Assisted in the implementation of accommodations outlined in IEPs such as seating arrangements or modified testing procedures.
Collaborated with classroom teachers to modify educational materials to meet the individual needs of each student.
Marketing Officer
Marenko Wines
Willunga, SA
03.2005 - 12.2008
Manage wine awards including entry forms and despatch as required.
Brief Graphic Designers re wine labels.
Oversee wine label design, production and application.
Created marketing materials such as flyers, brochures, and business cards to promote products and services.
Attended trade shows and other marketing events where products were showcased and promoted.
Developed marketing packages involving web design, marketing campaigns and new media advertising campaigns.
Maintained accurate records of all activities related to direct marketing projects.
Discussions with owners re directing Marketing Strategies as required.
Reviewed industry regulations to ensure compliance with all applicable laws and regulations.
Export documentation/compliance as required.
Flight Attendant
Australian Airlines
Adelaide, SA
02.1986 - 12.1989
Ensured passenger safety through compliance with airline regulations and protocols.
Assisted passengers with boarding, deplaning, and baggage handling during flights.
Demonstrated emergency procedures during safety briefings to ensure passenger understanding.