Overview
Work History
Education
Skills
Phone
Hobbies and Interests
Training
Timeline
Generic

Kerryn Hand

Knoxfield,Vic

Overview

30
30
years of professional experience

Work History

Site Administration/Personal Assistant

Opal Fibre Packaging ANZ
05.2017 - 03.2024
  • Entry & Papercut FOB administration
  • Meeting room bookings & room set up
  • Catering for meetings and training
  • Internal & External mail and courier administration
  • Office supplies, stationery & equipment ordering/PO ordering and invoicing coding/processing
  • Uniform supplies and ordering/Business card ordering for Fibre team across Australia
  • Account expenditure following approved process through SAP and Serko Expense
  • Kitchens maintained and supplies ordering
  • Invoice administration following approved process through SRM & SAP
  • Travel hub training & eprofile set up (Onboarding) and bookings for team members. Ad hoc travel for other site team members/no profile
  • Serko Expense training/Onboarding
  • Visitors (passes & aiding)/Sign in iPad administration
  • Service awards for Knoxfield
  • IT requests on behalf of other staff/printer issues
  • Ergonomic assessment organisation
  • Site contact for all maintenance and upgrades to IT systems
  • Organise training for OFP teams at Knoxfield, ie. Bartlett
  • Manage day to day building maintenance needs and meet with contractors Site contact for head office when tenders are running i.e new cleaners;
  • gardeners etc
  • GGM Support
  • Calendar scheduling; travel bookings; expense reconciliation; meeting organisation, catering and internal & external and EOM & QBR conferences
  • Organise Monthly Communications Meetings for Knoxfield and put together slide pack for GGM
  • Accompanied leadership team travelling interstate for conferences & training purposes
  • Health & Safety Support
  • First Aid bookings for committee members,
  • First aid supplies ordering
  • Various OH&S issues assigned; addressed and followed up from Safety Meeting, i.e. arranged pest control for 3 Millennium Ct building; discussions with
  • cleaner to quote for window cleaning of 3 Millennium Ct. Arranged Test & Tag of electrical equipment; Walker Fire organised on an ad hoc basis
  • Knoxfield Safety responsibilities/work in line with H&S Manager Scoresby
  • One Opal
  • Site Contact for Knoxfield /liaise with Burnley Head Office
  • Christmas party/Family Fun day/event organisation and coordination
  • Continue to provide administrative support on a daily basis to all team members at Knoxfield in a timely manner
  • Endeavouring to improve the office day to day needs by streamlining processes where possible
  • Training team members how to process their own expenses online
  • Training team members how to organise travel
  • I am very passionate about my support role at Opal being the first point of contact for customers; visitors and colleagues and I provide administrative
  • support to all team members on a daily basis with a positive, respective and happy attitude.

Receptionist/Administration Support

OSHClub Pty Ltd Head Office
01.2015 - 04.2017
  • Responsibilities
  •  Reception duties including answering incoming telephone calls to Mitel Attendant Console; assisting
  • Parents with general enquiries; bookings and cancellations on Fully Booked system; incoming and
  • Outgoing mail and local, intrastate and interstate courier deliveries
  • Provide administrative support including, but not limited to the distribution of Key Information Sheets and Parent Handbooks to schools, maintain and accurately update contacts and address lists
  • Assist CFO with board paper organisation and provide admin support to Sales & Marketing Manager with the printing, collating and mailing of new school proposals
  • Responsible for the purchase of all office and desk equipment, consumables, stationery and kitchen requirements
  • Ensure a clean and safe working environment is maintained for office staff including contacting cleaning contractor when necessary, organising ergonomic equipment for staff and liaising with external contractors to provide office maintenance as required

Personal Assistant to General Manager, Memberships

RACV Noble Park Service Centre
11.2014 - 12.2014
  • Responsibilities
  • Total administration support to the General Manager and direct reports
  • Specific duties include:
  •  Diary Management for General Manager and organisation of management meetings &
  • teleconferences
  •  Preparation and formatting of meeting papers; reports and Board documents
  •  Conference and Meeting coordination with other company management and staff
  •  Answering/Screening all calls to General Manager
  •  Catering for meetings and morning tea’s for department
  •  Ordering of stationery
  •  Reconciling expenses for General Manager
  •  Handling member complaint calls and preparation and formatting of complaint correspondence

Administration Assistant/Archivist QA & Clinical

Biota Pharmaceuticals
03.2008 - 08.2014
  • Responsibilities
  • Administration support to the Director of Quality Assurance; Director of Clinical Operations and Product
  • Development team
  • Specific duties included:
  •  Preparation and management of essential study documentation including correspondence, emails,
  • Reports, spreadsheets and project trackers
  •  Review and distribution of SOP’s and policies
  •  Coordinate the collection, review and tracking of regulatory documents
  •  Organising and attending project team meetings; taking minutes
  •  Coordinate catering requirements for in-house team training and meetings
  •  Research appropriate in-budget travel arrangements for study related external meetings and
  • Conferences, both domestic and international
  •  Expenditure reconciliation for Director of Clinical Operations
  •  Responsible for department document management, both hard copy and electronic
  •  Facilitate best practices around the storage of electronic documents using web based database, EtQ
  • Reliance (Enterprise Quality Management Software). This includes ensuring correct document
  • Entry, monitoring of documentation, providing assistance and training to other users
  • Responsible for ongoing management of department archive including recording;
  • Cataloguing and issuance of essential documentation to department personnel and additional organisation of offsite storage
  • Other ad hoc administrative tasks such as purchase of stationery, training materials and office
  • Consumables using company purchasing/credit card
  • OH&S Committee representative; First Aid Officer

Part-time Clinical Trials Assistant & Receptionist (Job Share)

PFIZER AUSTRALIA, CLINICAL RESEARCH
10.2005 - 03.2008
  • CTA support to Clinical Team Leader, CTA support to 5 Local & 7 Regional Senior Clinical Research Associates, Local TMF and SMF file organisation and electronic filing using ELARA software for assigned studies, Study and project payment processing for assigned studies and their sites, including financial disclosure and HREC submission and TGA documentation
  • Processing of all local office invoicing and petty cash management using Ebuy and Ariba finance software, Project support (eg supply tracking, dispatch of supplies/DCFs, updating tracking logs etc) for assigned studies managed out of Melbourne and Sydney, Organization of all travel arrangements using TravelConnect software, both domestic and international for all of the Regional team and Sydney CRA’s assigned to same studies, Coordinate training; catering; meetings and functions for Regional team both in-house and in the Sydney office and arrange study related external Investigator Meetings and conferences, Purchase and payment of office furniture, computer equipment, consumables, kitchen requirements and stationery using company purchase card and web-based ordering systems, Ebuy and Ariba, Responsible for expenditure reconciliation of company purchasing card using the web-based software package, Concur Expense (GCE), Reception duties including answering all telephone calls to switchboard; receiving of all incoming and outgoing mail and local, interstate and international courier deliveries, Responsible for the organization of all office maintenance including the security system; air conditioning; cleaning and general maintenance issues, Liaison/support to the IT department located at head office in Sydney to assist Melbourne staff with required computer hardware/software installations.

Part-time Receptionist (Job Share)

RAY WHITE REAL ESTATE, MITCHAM
01.2004 - 10.2005
  • Answering incoming telephone calls on an NEC 6 line switchboard, Receipt of rental payments, Arranging newspaper and window display property advertising, Arranging online property advertising, Liaising with landlords and tenants to arrange property maintenance, General administration support to Personal Assistant, Property Manager and Managing Director, During my employment I have replaced the Property Manager on occasions including 2-3 weeks sick leave
  • This involved taking on full responsibility of the role attending open inspections and meeting with and completing tenant applications.

Personal Assistant to General Manager, Information Services

AMCOR FIBRE PACKAGING
01.1994 - 08.2005

Part-time Administration Assistant (Job Share)

SIEMENS BUSINESS SERVICES
07.2001 - 11.2003
  • Total administration support of IT Department of 150 staff, Oversee, coordinate and supervised fortnightly meetings with other Administration staff to maintain regular contact and sustain current work procedures and processes, Trained and supervised international exchange student visiting for work experience from Germany, Organization of all travel arrangements, both domestic and international for business unit staff, Purchase and payment of office furniture, equipment, consumables and stationery using company purchase card and web-based ordering system, Responsible for expenditure reconciliation of company purchasing cards for management and staff using the web-based software package, “Promaster”, Coordinated training; meetings and functions including arrangement of audio visual equipment and catering for in-house and external conferences, Membership Secretary of Siemens Social Club Committee.

Part-time Administration Assistant (Job Share)

AMCOR INFORMATION TECHNOLOGY
12.1997 - 06.2001
  • Total organisation of all travel arrangements, both domestic and international, General administrative duties including mail & correspondence distribution and administrative support for senior management and approximately 100 staff, Purchase and payment of office furniture, equipment, consumables and stationery using company purchase card and web-based ordering system, Expenditure reconciliation of company purchasing cards for management and staff, Arranged for successful placement of temporary administration staff when required, Arranged training/meetings and functions and organisation of audio visual equipment and catering for in-house and external conferences, Daily permanent Reception switchboard relief, Back up support for Personal Assistant to the General Manager, including preparation of Board documents, President of Amcor Richmond Social Club Committee.

Education

Hales College
Melbourne, VIC

Mentone Girls' Grammar School

Skills

  • Major strengths in communication
  • Dealing effectively and professionally with key stakeholders, with excellent interpersonal skills
  • Extensive experience in all levels of administration support
  • Efficient, well organised and highly motivated to prioritise workload, therefore maintaining excellent time management
  • First rate administrative duties with high attention to detail
  • Proficient in the use of word processing; detailed spreadsheets and email
  • A highly professional and proactive attitude
  • Dedicated Team Player

Phone

 0409 013 979

Hobbies and Interests

  • Gardening
  • Reading
  • Walking / Gym

Training

  • Refresher Certificate III in Business Administration Course, 10/2003


Timeline

Site Administration/Personal Assistant

Opal Fibre Packaging ANZ
05.2017 - 03.2024

Receptionist/Administration Support

OSHClub Pty Ltd Head Office
01.2015 - 04.2017

Personal Assistant to General Manager, Memberships

RACV Noble Park Service Centre
11.2014 - 12.2014

Administration Assistant/Archivist QA & Clinical

Biota Pharmaceuticals
03.2008 - 08.2014

Part-time Clinical Trials Assistant & Receptionist (Job Share)

PFIZER AUSTRALIA, CLINICAL RESEARCH
10.2005 - 03.2008

Part-time Receptionist (Job Share)

RAY WHITE REAL ESTATE, MITCHAM
01.2004 - 10.2005

Part-time Administration Assistant (Job Share)

SIEMENS BUSINESS SERVICES
07.2001 - 11.2003

Part-time Administration Assistant (Job Share)

AMCOR INFORMATION TECHNOLOGY
12.1997 - 06.2001

Personal Assistant to General Manager, Information Services

AMCOR FIBRE PACKAGING
01.1994 - 08.2005

Hales College

Mentone Girls' Grammar School

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Kerryn Hand