Kerryn Hitchcock
Frankston,VIC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
19
19
years of professional experience
Work History
Apprentice Hairdresser
Hair by Britt K
01.2021 - 11.2021
- Assisted hairdressers with cutting, colouring, and styling hair to maintain salon workflow efficiency.
- Assisted front desk by answering phone calls, taking appointments and checking clients in.
- Maintained a clean and organized work area, adhering to strict sanitation guidelines for health and safety purposes.
Project & Claims Coordinator
Bay Building Group
11.2015 - 08.2019
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
Warehouse Administrator
E & S Trading
11.2010 - 01.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Scheduled deliveries, monitored progress and communicated updates to customers.
- Streamlined communication between drivers and warehouse staff, ensuring timely deliveries.
- Managed, transmitted and filed delivery paperwork.
- Enhanced delivery coordination through effective route planning and communication with drivers.
- Provided excellent customer service by resolving inquiries promptly and professionally.
Workers Compensation Claims Manger
Multiple Workers Compensation Agencies
03.2004 - 07.2010
- Management of all levels of WorkCover Claims, processes & procedures in accordance with relevant legislation.
- Assess & determine validity of WorkCover Claims lodged using site investigation reports, and any relevant medical information.
- Work closely with injured workers to assist in the processing of their claims after a workplace accident or injury.
- Central point of contact for the injured worker, employer & varying treating health providers to review requests for compensation for medical treatment & other expenses.
- Review & monitor requests for compensation for medical/surgical treatment
- Ensure correct & timely processing of reimbursement costs, and calculations of weekly compensation benefits.
Office Assistant
Kookaburra Transport
08.2003 - 03.2004
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Junior Office Assistant
Department of Human Services
08.2002 - 07.2003
- Assisted in the planning and execution of company events, promoting a positive workplace culture among employees.
- Supported human resources functions by coordinating interview schedules and maintaining confidential employee files.
- Streamlined document processing by overseeing photocopying, scanning, and fax operations as needed.
- Proactively identified areas needing improvement within the workspace environment leading to increased overall functionality.
- Improved office efficiency by organizing and maintaining filing systems for important documents.
- Assisted team members with various tasks, streamlining the workflow and increasing overall productivity.
- Provided administrative support to multiple departments, fostering a collaborative work environment.
Education
Certificate III - Hairdressing (Partial Completion)
Chisholm Institute
Frankston, VICCertificate IV - Financial Services (Workers Compensation)
Deakin University
Melbourne, VICCertificate III - Business Administration
Department of Human Services
High School Diploma -
Cheltenham Secondary College
Cheltenham, VIC2002
Skills
- Customer Service Expert
- Complaint Handling/resolution
- Excellent verbal & written communication
- Customer/Client relations
- Attention to Detail
- Critical Thinker
- Active Listener
- Able to manage high stress situations
- Patience and Empathy
- Cash Handling Accuracy/POS System Operations
- Computer Proficiency
References
Available on Request
Timeline
Apprentice Hairdresser
Hair by Britt K
01.2021 - 11.2021
Project & Claims Coordinator
Bay Building Group
11.2015 - 08.2019
Warehouse Administrator
E & S Trading
11.2010 - 01.2015
Workers Compensation Claims Manger
Multiple Workers Compensation Agencies
03.2004 - 07.2010
Office Assistant
Kookaburra Transport
08.2003 - 03.2004
Junior Office Assistant
Department of Human Services
08.2002 - 07.2003
Certificate III - Hairdressing (Partial Completion)
Chisholm Institute
Certificate IV - Financial Services (Workers Compensation)
Deakin University
Certificate III - Business Administration
Department of Human Services
High School Diploma -
Cheltenham Secondary College
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