Kerryn Sands
Melbourne
Summary
Kerryn is a legal secretary with more than five years of experience. She provides a broad range of administration skills including liaising with clients, barristers, solicitors, medical practitioners and other stakeholders. She is currently completing her law degree with University of New England. She has a wide range of experience in various areas of law including Family Law, Child Protection, Workcover, TAC, Medical Negligence, Immigration Law, Social Security, Guardianship and Administration, Professional Indemnity, Personal Injury, Infringements, Tenancy, Debt, Discrimination, Sexual Harassment, Victims of Crime, Forensic Law, Mental Health and Disability Law, and Civil Law.
Overview
26
26
years of professional experience
Work History
Practice Administrator
Wotton & Kearney
01.2023 - Current
- Initiated contact with clients, barristers and medical practitioners
- Email and diary management and bookings
- File management and record keeping
- Prepare and lodge court documents
- Dicta typing
- File management
- Answer client queries and escalate requests to solicitor
- Manage time schedules and solicitor diaries
- Maintaining client database and case management systems
- Attend to client relationship matters as required
- Data Entry
- E-filing
- Collating E-briefs
- Preparation of Court documents
- Monthly billing
- Corporate Travel Arrangements
Receptionist Administrator
Cathleen Corridon & Associates Family Lawyers
12.2021 - 12.2022
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Scheduled initial and return appointments for family law and children's court clients, adhering to internal policies while accommodating individual customer needs.
- Initiated contact with clients, barristers and medical practitioners
- Email and diary management and bookings
- File management and record keeping
- Prepare and lodge court documents
- Dicta typing
- File management
- Answer client queries and escalate requests to solicitor
- Manage time schedules and solicitor diaries
- Maintaining client database and case management systems
- Attend to client relationship matters as required
- Data Entry
- E-filing
- Collating E-briefs
- Preparation of Court documents
- Accounts using ATLAS
Personal Assistant and Receptionist
Dr Elizabeth Woodcock & Associates Clinical Psychologists
01.2011 - 01.2012
- Woodcock & Associates provides evidence-based treatments such as Cognitive-Behaviour Therapy (CBT)
- ACT, and DBT for a wide range of psychological difficulties experienced by children, adolescents, and adults
- Key responsibilities
- Booking all appointments for patients
- Triage and initial assessment of patient needs
- Maintain database by entering new and updated patient information
- Answering and making phone calls to patients
- Maintaining log of calls
- Diary and appointment management
- Handling queries and complaints via phone, email and general correspondence.
Administration Services Officer
Victoria Legal Aid
05.2008 - 08.2011
- Victoria Legal Aid Civil Justice Department provides legal assistance to people with social security, mental health, guardianship and administration, infringements, immigration, tenancy, debt, discrimination, sexual harassment and victims of crime issues
- Key responsibilities
- Triaging client enquiries including matching clients’ needs to appropriate services
- Initiated contact with clients, barristers and medical practitioners
- Email and diary management and bookings
- File management and record keeping
- Prepare and lodge court documents
- Dicta typing
- File management
- Answer client queries and escalate requests to solicitor
- Manage time schedules and solicitor diaries
- Maintaining client database and case management systems
- Attend to client relationship matters as required
- Data Entry
- Answering of telephone inquiries for civil advice service
- Perform clerk duties for In House Counsel
- Collect statistical information on behalf of In-House Counsel
Legal Secretary
Howie & Maher Solicitors
01.2000 - 01.2002
- Howie & Maher Solicitors provides people with assistance in litigation matters including areas of law relating to WorkCover, TAC, Family Law and Victims of Crime Assistance
- Key responsibilities
- Initiated contact with clients, barristers and medical practitioners
- Managed file notes of conversations with clients and external parties
- File management
- Prepare and lodge court documents
- Dicta typing
- Answer client queries and escalate requests to solicitor
- Manage time schedules and solicitor diaries
- Attend to client relationship matters as required
- Data Entry
Legal Secretary, Administration and Receptionist
Mitchell, McKenzie & Co, Solicitors
01.1998 - 01.2000
- Mitchell, McKenzie & Co Solicitors provides legal advice and assistance in all litigation areas including WorkCover, TAC, and Medical Negligence
- Key responsibilities
- Manning Reception including greeting clients, answering calls and fielding them accordingly
- Initiated contact with clients, barristers and medical practitioners
- File management and record keeping
- Prepare and lodge court documents
- Answer client queries and escalate requests to solicitor
- Manage time schedules and solicitor diaries
- Attend to client relationship matters as required
- Data entry & billing clients
Education
Bachelor of Laws -
University of New England - Currently Undertaking
Civil Procedure - undefined
Leo Cussen
Centre for, Leo Cussen
Centre for Law
2001
Skills
- Legal Clerk duties
- Filing legal documentation
- E Filing
- Dictation and Dicta typing
- Collating Briefs and Court Documents
- Client and complaints Management
- Experienced understanding
- Practical law application in areas of exposure
- Computer Skills including
- Microsoft Office, Outlook and Excel
- Strong Interpersonal Skills
- Excellent Organisational Skills
- Ability to Learn and Adapt to new systems and Processes
- Confidentiality
- Excellent Written and Communication Skills
- Managing Files and Records
- Billing using ATLAS
References
References available on request
Timeline
Practice Administrator
Wotton & Kearney
01.2023 - Current
Receptionist Administrator
Cathleen Corridon & Associates Family Lawyers
12.2021 - 12.2022
Personal Assistant and Receptionist
Dr Elizabeth Woodcock & Associates Clinical Psychologists
01.2011 - 01.2012
Administration Services Officer
Victoria Legal Aid
05.2008 - 08.2011
Legal Secretary
Howie & Maher Solicitors
01.2000 - 01.2002
Legal Secretary, Administration and Receptionist
Mitchell, McKenzie & Co, Solicitors
01.1998 - 01.2000
Bachelor of Laws -
University of New England - Currently Undertaking
Civil Procedure - undefined
Leo Cussen
Centre for, Leo Cussen
Centre for Law
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