Kerryn Siver
CHINCHILLA,QLD
Summary
Accomplished in enhancing operational efficiency and customer satisfaction, I leveraged my expertise in workflow optimization and staff training at SUNSHINE BEACH GENERAL STORE and SUNSHINE COAST LAUNDRY SERVICES. Known for exceptional organizational skills and a positive demeanour, I significantly improved service quality while maintaining strict safety standards. My background includes mastering POS systems and fostering robust customer relations, contributing to a notable increase in repeat business.
Overview
21
21
years of professional experience
Work History
Cleaner, Clerical Assistant
CHINCHILLA SHOWGROUNDS -CAMPING CARETAKER
04.2024 - Current
- Cleaned and sanitized bathroom areas according to established protocols.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
- Entered clients details into spreadsheets with professionalism and confidentiality.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Used time management and efficient cleaning methods to meet deadlines.
Store Manager
SUNSHINE BEACH GENERAL STORE
12.2013 - 02.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Conducted regular quality control checks to maintain strict adherence to food safety regulations.
- Increased customer satisfaction by providing fresh and high-quality produce daily.
- Worked effectively in fast-paced environments.
Housekeeping Supervisor
NETANYA NOOSA RESORT
03.2012 - 12.2013
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Trained new employees on company policies, procedures, and best practices within the laundry department.
Laundry Manager
COASTAL LAUNDRY SERVICES
03.2011 - 02.2012
- Trained new employees on company policies, procedures, and best practices within the laundry department.
- Collaborated with others to align delivery goals and deadlines
- Ensured consistent high-quality output by conducting regular performance assessments and adjusting processes as needed for continuous improvement.
- Enhanced communication among team members by providing clear instructions on tasks and expectations for daily operations.
- Maximized productivity with close monitoring of machine settings and adjusting as needed for optimal performance.
- Increased efficiency by maintaining and operating commercial laundry equipment according to established guidelines.
- Worked effectively in fast-paced environment
Laundry Supervisor
SUNSHINE COAST LAUNDRY SERVICES
11.2006 - 02.2011
- Developed comprehensive training program for new hires, resulting in faster integration into the team.
- Analyzed daily workload requirements and adjusted staffing levels accordingly leading to maximized efficiency.
- Ensured all employees adhered strictly to company policies regarding health, safety and hygiene standards within the workplace.
- Increased team productivity through effective delegation and supervision of tasks.
- Supported other departments as needed by providing additional assistance with tasks such as folding or packing linens.
- Streamlined laundry processing by sorting, loading, and unloading various types of linens in a timely manner.
- Collaborated with team members to ensure efficient workflow and timely completion of tasks, contributing to overall department success.
- Implemented strict adherence to company policies and procedures while consistently meeting deadlines for all assigned tasks.
- Streamlined the order entry process, resulting in reduced manual effort and increased data accuracy.
Managing Owner
FOREST GLEN SEAFOOD TAKEAWAY
12.2003 - 08.2005
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Maintained a clean and organized workspace, contributing to a positive and safe work environment.
- Handled high-pressure situations gracefully, maintaining professionalism even during peak business periods.
- Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
- Built positive relationships with customers to increase repeat business.
- Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Advertise, interview, hire and train new staff
- BAS, bookkeeping and taxation responsibilities
Education
DIPLOMA - LEADERSHIP AND MANAGEMENT
Central Queensland University
ONLINE07.2026
Certificate III - BUSINESS ADMIN (MEDICAL)
TAFE QLD
ONLINE2021
CERTIFICATE 4 - Health Administration
TAFE Queensland
ONLINE2019
CERTIFICATE III - Business Administration
SUTHERLAND COMPUTER TRAINING
MAROOCHYDORE2014
Skills
- Cleaning and sanitizing
- Sweeping and Mopping
- Housekeeping
- Customer Service
- Reliability and punctuality
- Customer Relations
- Attention to Detail
- Driven and Determined
- Staff Training and Development
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Clerical Support
- Security awareness
- Workplace Safety
- Loss prevention strategies
- Cash handling expertise
- Store operations
- POS System proficiency
- Workflow Optimization
- Cash handling and management
- Cash Register Operation
- Positive demeanor
OBJECTIVE
To gain employment in a challenging position where I can use mu skills productively. I am willing to undertake training to learn new skills and procedures.
Additional Information
Possessing a positive attitude, excellent attention to detail, diligence, hardworking, reliability, caring and honest person. Areas and industries of experience - Customer service, Newsagents - magazines, Supermarket - managing, f&v, deli, cashier, Office Administration, Housekeeping, Supervising, team member, invoicing, cold canvassing, job delegation, meeting deadlines, commercial laundry operation and supervision, cafes, seafood, takeaways, reception, hardware industry, data inputting, store man - checking deliveries, product pricing, procurement, ordering, stock rotation and quality control. I can work under pressure efficiently.
Timeline
Cleaner, Clerical Assistant
CHINCHILLA SHOWGROUNDS -CAMPING CARETAKER
04.2024 - Current
Store Manager
SUNSHINE BEACH GENERAL STORE
12.2013 - 02.2020
Housekeeping Supervisor
NETANYA NOOSA RESORT
03.2012 - 12.2013
Laundry Manager
COASTAL LAUNDRY SERVICES
03.2011 - 02.2012
Laundry Supervisor
SUNSHINE COAST LAUNDRY SERVICES
11.2006 - 02.2011
Managing Owner
FOREST GLEN SEAFOOD TAKEAWAY
12.2003 - 08.2005
DIPLOMA - LEADERSHIP AND MANAGEMENT
Central Queensland University
Certificate III - BUSINESS ADMIN (MEDICAL)
TAFE QLD
CERTIFICATE 4 - Health Administration
TAFE Queensland
CERTIFICATE III - Business Administration
SUTHERLAND COMPUTER TRAINING
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