KERTU MARTIN
Perth,WA
Summary
Dynamic and results-driven professional with expertise in customer service and office management. Proven track record of enhancing client satisfaction through strong problem-solving skills. Skilled in staff development, team collaboration, and implementing performance strategies that exceed operational goals. Highly motivated and adaptable, with a proven ability to thrive in dynamic environments and drive business growth. Committed to optimizing efficiency, improving service value, and contributing to the overall success of the organization.
Overview
13
13
years of professional experience
Work History
MASSAGE / BEAUTY THERAPIST / ADMINISTRATOR
Keturah Life
01.2024 - Current
- Enhanced client satisfaction by providing personalized skincare treatments and product recommendations.
- Increased salon revenue through upselling additional services and retail products to clients.
- Created a welcoming environment for clients by maintaining a clean, organized, and visually appealing treatment room.
- Assisted in the recruitment process of beauty therapists, selecting candidates who aligned with the salon's values and vision.
- Trained new staff in product knowledge and customer service protocols.
- Supported reception desk, receiving phone calls, answering emails, entering appointments, and collecting payments for services rendered.
UTILITY WORKER
Programmed
09.2023 - 01.2024
- Taking verbal and written instructions from company managers and maintenance officers.
- Cleaning assigned work areas inside and outside of property.
- Ensuring safe handling and storage of volatile cleaning liquids.
- Completed projects ahead of schedule through efficient coordination with team members and external contractors.
- Assisted in training new hires on company procedures, safety guidelines, and job-specific tasks to ensure a consistent level of service quality across the workforce.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
MINING CAMP MANAGER / FRONT DESK MANAGER
Goldminer Caravan Park
05.2023 - 09.2023
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Coordinated office activities and operations to secure efficiency and compliance to company policies.
- Managed phone calls and correspondence.
- Paid attention to detail while completing assignments.
- Created and updated records and databases with personnel, financial and other data.
- Supervised staff and divide responsibilities to ensure performance.
- Managed and motivated employees to be productive and engaged in work.
HOUSEKEEPING SUPERVISOR
Smiths Beach Resort
10.2022 - 05.2023
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Monitored staff performance and provided feedback to drive productivity
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Worked with front desk to respond promptly to all guest requests.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Placed orders for housekeeping supplies and guest toiletries.
DAY SPA MANAGER / FRONT DESK ADMINISTRATOR
Empire Day Spa
01.2018 - 08.2022
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
- Utilized promotions, print and digital marketing to attract new clients.
- Recorded product sales into spa's weekly income report.
- Maintained front desk workstation by keeping it clean and organized.
- Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
- Generated reports to track spa performance and make recommendations for improvement.
- Trained and supervised spa staff on best practices, sales techniques and customer service.
- Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
- Inspected salon stock and maintaining consistent spa inventory.
- Conducted regular staff meetings.
- Worked with suppliers to identify cost savings opportunities resulting in reduction in expenses.
HEAD MASSAGE THERAPIST / CLINIC COORDINATOR
Ningaloo Massage And Health
06.2017 - 12.2017
- Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques
- Developed customized massage programs to meet unique requirements
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets
- Maintained client treatment records and designed long-term care programs for return customers
- Utilized hot stones, aromatherapy and other therapeutic treatments.
HOUSEKEEPING SUPERVISOR
Mantarays Ningaloo Beach Resort
06.2016 - 12.2017
- Placed orders for housekeeping supplies and guest toiletries.
- Managed laundry sorting, washing, drying, and ironing.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Increased employee performance through effective supervision and training.
- Worked with front desk to respond promptly to all guest requests.
- Communicated repair needs to maintenance staff.
- Conducted regular room inspections to verify compliance with housekeeping standards.
UTILITY SUPERVISOR / HOSPITALITY ALL AROUNDER
Beadon Bay Resort
01.2016 - 06.2016
- Created and maintained daily and weekly reports for upper management.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
BEAUTICIAN
The First Estonian Private Cosmetic School
01.2012 - 09.2014
- Scheduled customer appointments and rearranged individual time slots to meet demand/
- Suggested treatments and styles to suit customer appearance and life choices.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills
- Performed facial and educated clients on proper skin care techniques and suitable products.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Maintained client treatment records and designed long-term care programs for return customers.
Education
Massage And Beauty Therapy
The First Estonian Private Cosmetic School
01.2014
High School Diploma -
Tallinn Kuristiku Secondary School
06.2012
Skills
- Customer Service
- Office Administration
- Office Management
- Problem-Solving
- File Management
- Data entry
- Inventory Control
- Performance monitoring
- Expense monitoring
- Staff Development and Management
- Composure
- Team collaboration
Languages
Estonian
Native or Bilingual
English
Native or Bilingual
German
Elementary
Russian
Elementary
Timeline
MASSAGE / BEAUTY THERAPIST / ADMINISTRATOR
Keturah Life
01.2024 - Current
UTILITY WORKER
Programmed
09.2023 - 01.2024
MINING CAMP MANAGER / FRONT DESK MANAGER
Goldminer Caravan Park
05.2023 - 09.2023
HOUSEKEEPING SUPERVISOR
Smiths Beach Resort
10.2022 - 05.2023
DAY SPA MANAGER / FRONT DESK ADMINISTRATOR
Empire Day Spa
01.2018 - 08.2022
HEAD MASSAGE THERAPIST / CLINIC COORDINATOR
Ningaloo Massage And Health
06.2017 - 12.2017
HOUSEKEEPING SUPERVISOR
Mantarays Ningaloo Beach Resort
06.2016 - 12.2017
UTILITY SUPERVISOR / HOSPITALITY ALL AROUNDER
Beadon Bay Resort
01.2016 - 06.2016
BEAUTICIAN
The First Estonian Private Cosmetic School
01.2012 - 09.2014
High School Diploma -
Tallinn Kuristiku Secondary School
Massage And Beauty Therapy
The First Estonian Private Cosmetic School
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