Keryn Boland
Carlingford,NSW
Summary
Knowledgeable and dedicated customer service provider with extensive experience on campus. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
17
17
years of professional experience
Work History
Client Services Officer
Macquarie University
11.2023 - Current
- Complete Inspections of University buildings to maintain building standards.
- Resolve customer issues promptly, fostering trust and demonstrating commitment to outstanding service.
- Built strong relationships with clients through effective communication and understanding their needs.
- Work closely with Planning, facilities and Project team to get the best outcomes for the client and the University.
Project Officer
U@MQ
08.2016 - 11.2023
- Developed and deepened relationships with key stakeholders.
- Facilitated successful project outcomes by maintaining open lines of communication among team members, stakeholders, and senior management.
- Developed and monitored project schedules, budgets and objectives for successful completion.
- WHS Representative & Chair of WHS Committee
- Partnered with project team members to identify and quickly address problems.
- Kept stakeholders informed of progress through regular status updates clearly communicating any changes to project scope, timeline or budget.
- Monitored deadlines and milestones to keep team on track with project schedule.
- Supported Various parts of the business with operational challenges
Food & Beverage Operations Manager
U@MQ
09.2007 - 09.2016
- Streamlined operations for increased efficiency by optimizing staff schedules and task assignments.
- Oversaw facility maintenance tasks including equipment repairs or replacements as needed to maintain optimal functionality in all operational areas.
- Collaborated closely with executive chef to develop innovative seasonal menus that attracted new clientele.
- Maintained compliance with local health department regulations through regular inspections and staff training sessions.
- Resolved guest issues promptly and professionally, turning negative experiences into positive ones whenever possible.
- Developed training programs for staff to ensure consistent service quality and product knowledge.
- Day to day operations of multiple Food & Beverage outlets on campus.
- Planning operational budgets and marketing plans for several businesses
Education
Certificate IV Fitness -
Meadowbank Tafe
Diploma - Hospitality
Baulkham Hills TAFE
Skills
- Client Relationship Building
- Customer Service
- Teamwork and Collaboration
- Problem Resolution
- Relationship Building
- Knowledge of University Campus
- Time Management
Timeline
Client Services Officer
Macquarie University
11.2023 - Current
Project Officer
U@MQ
08.2016 - 11.2023
Food & Beverage Operations Manager
U@MQ
09.2007 - 09.2016
Certificate IV Fitness -
Meadowbank Tafe
Diploma - Hospitality
Baulkham Hills TAFE
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