Keryn Piahana
Perth
Summary
Professional in retail merchandising with keen eye for detail and history of optimizing product displays to boost sales. Experienced in coordinating with teams to implement strategic merchandising plans. Known for adaptability and reliability in dynamic retail environments, focusing on visual merchandising and inventory control.
Overview
15
15
years of professional experience
Work History
Area Merchandiser
Soulfresh
05.2019 - 12.2021
- Proactively addressed any issues or concerns related to product quality, pricing discrepancies, or display problems, ensuring a high degree of customer satisfaction.
- Participated in industry events as a representative of the company''s merchandising team, networking with potential clients and partners.
- Managed efficient routing schedules that maximized coverage within the assigned territory while minimizing travel time between stores.
- Enhanced brand image by maintaining clean, organized, and visually appealing displays at all times.
- Established a positive rapport with vendors through frequent interactions, fostering collaborative relationships that benefited both parties.
- Maintained strong relationships with store managers, resulting in increased cooperation and support for merchandising initiatives.
- Ensured compliance with company guidelines by regularly inspecting displays and signage for accuracy and brand consistency.
- Supported seasonal resets and new product launches by coordinating with store personnel to execute timely changes in displays.
- Reduced out-of-stock situations through ongoing communication with store personnel about inventory levels and order needs.
- Improved product visibility by conducting regular store visits and ensuring proper placement of products on shelves.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays.
Merchandiser
JC Quality Foods
01.2014 - 12.2018
- Determining goods for display in accordance with prospective seasonal and promotional events
- Developing overall promotional and display plans for approval
- Obtaining props and other accessories, and building displays
- Setting up fabricated displays in store windows and other areas
- Organising the setting out of goods to be shown as part of permanent displays
- Arranging ticketing and signage
- Acquiring and updating knowledge of employer's and competitors' goods and services, and market conditions
- Visiting clients and retail outlets to establish selling opportunities
- Following up clients and ensuring satisfaction with goods and services and resolving any problems
- Monitoring clients' changing needs and competitor activity and reporting on these developments to sales and marketing management
- Preparing sales reports
- Inventory management
- Adhering to workplace health and safety requirements
Customer Service Assistant
Michael Hill Jewellers
01.2010 - 12.2018
- Determining customer requirements and advising on product range, price, delivery, warranties and product use and care
- Detailing and documenting the selected design for production
- Accepting payment for goods and services by a variety of payment methods and preparing sales invoices
- Assisting with the ongoing management of stock such as product inventories and participating in stocktakes
- Stacking and displaying goods for sale, and wrapping and packing goods sold
Assistant Manager / Store Manager
Shiels Jewellery Store
01.2009 - 12.2010
- Promoting and advertising the establishment's goods and services
- Selling goods and services to customers and advising them on product use
- Maintaining records of stock levels and financial transactions
- Controlling selection, training and supervision of staff
- Ensuring compliance with occupational health and safety regulations
- Determining customer requirements and advising on product range, price, delivery, warranties and product use and care
- Detailing and documenting the selected design for production
- Accepting payment for goods and services by a variety of payment methods and preparing sales invoices
- Assisting with the ongoing management of stock such as product inventories and participating in stocktakes
- Stacking and displaying goods for sale, and wrapping and packing goods sold
Counter Manager – Elizabeth Arden
Life Pharmacy - Centreplace
01.2007 - 12.2008
- Promoting and advertising the establishment's goods and services
- Selling goods and services to customers and advising them on product use
- Maintaining records of stock levels and financial transactions
- Controlling selection, training and supervision of staff
- Ensuring compliance with occupational health and safety regulations
- Determining customer requirements and advising on product range, price, delivery, warranties and product use and care
- Detailing and documenting the selected design for production
- Accepting payment for goods and services by a variety of payment methods and preparing sales invoices
- Assisting with the ongoing management of stock such as product inventories and participating in stocktakes
- Stacking and displaying goods for sale, and wrapping and packing goods sold
Education
Certificate - Tourism And Travel Management
Waikato Polytechnc
Hamilton, New ZealandCertificate II -
Retail Operations
First Aid -
St John of God
Perth, WAC Class Drivers Licence -
Skills
- Brand Recognition
- Strategic Merchandise Planning
- Marketing Promotion Strategies
- Approachable Personality
- Inventory Management
- Consistently Reliable
- Inventory Management
- Pricing and signage updates
- Client Relationship Development
- Retail Visual Merchandising
Education Training Licences
- Diploma in Social Science
- Certificate II in Retail Operations
- First Aid
- C Class Drivers Licence
Previous Employment History
- Assistant Store Manager, Bendon Outlet Store
- Sales Assistant, Farmers Trading Company
- Assistant Store Manager, Max Fashion
- Counter Manager, Amcal Downtown Plaza
- Store Manager, Paddington Coat Factory
- Customer Service Assistant, Para Rubber
Demonstrated Competencies
Excellent written, verbal and numerical skills. Communicating with internal and external stakeholders from varied levels of management., Ability to prioritise duties, multi-task and work to set targets and timeframes. Ability to forecast and manage duties/tasks through to completion in a timely manner., Contributing to productive teams in a variety of workplace environments. Training experience with a team player mentality, willing to assist at all times., Creating and developing key stakeholder relationships through effective relationship building. Confident and professional personality., Numerous years providing high level customer/client service. Ability to solve problems and perform timely issue resolution.
Timeline
Area Merchandiser
Soulfresh
05.2019 - 12.2021
Merchandiser
JC Quality Foods
01.2014 - 12.2018
Customer Service Assistant
Michael Hill Jewellers
01.2010 - 12.2018
Assistant Manager / Store Manager
Shiels Jewellery Store
01.2009 - 12.2010
Counter Manager – Elizabeth Arden
Life Pharmacy - Centreplace
01.2007 - 12.2008
Certificate II -
Retail Operations
Certificate - Tourism And Travel Management
Waikato Polytechnc
First Aid -
St John of God
C Class Drivers Licence -
Similar Profiles
Maninder SinghManinder Singh
SUPPLY PLANNER at SoulfreshSUPPLY PLANNER at Soulfresh
Celia HillCelia Hill
Internal Sales Coordinator at SoulfreshInternal Sales Coordinator at Soulfresh
Sage GimSage Gim
Administrative Assistant at Kakao MobilityAdministrative Assistant at Kakao Mobility