Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Kesanee Leso

Burwood

Summary

Dynamic and detail-oriented receptionist with proven expertise at Thai Village Massage & Spa. Enhanced client satisfaction through improved appointment scheduling and exceptional customer relations. Skilled in data entry and organization, adept at managing multiple tasks efficiently while maintaining a welcoming environment. Committed to delivering outstanding service and fostering positive client relationships.

Diligent [Desired Position] with solid background in managing front desk operations and ensuring smooth visitor experiences. Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations. Demonstrated organizational and communication skills to foster welcoming environment.

Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.

Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.

Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Receptionist

Thai Village Massage&spa
02.2021 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.

Receptionist

Thai Village Massage&spa
02.2021 - Current
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Assisted with planning office events and meetings for smooth execution.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.

Massage Therapist

Thai Village Massage&spa
11.2019 - Current
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
  • Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
  • Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.

Massage Therapist

Thai Village Massage&spa
09.2019 - Current
  • Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
  • Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.

Cashier

Thai Paragon
08.2019 - 10.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Diploma of Marketing And Communication

Mercury College
Sydney, NSW
04-2023

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Customer/Client relations
  • Customer and client relations
  • Greeting and seating clients

Accomplishments

  • Held first-point-of-contact for all internal and external communications with executive-level officers.

Languages

English
Professional Working
Chinese (Mandarin)
Full Professional
Thai
Native or Bilingual

Certification

  • Licensed -Rsa 09 Jul 2030
  • Licensed -RCG 09 Jul 2030
  • Licensed -ARCG 09 Jul 2030

Timeline

Receptionist

Thai Village Massage&spa
02.2021 - Current

Receptionist

Thai Village Massage&spa
02.2021 - Current

Massage Therapist

Thai Village Massage&spa
11.2019 - Current

Massage Therapist

Thai Village Massage&spa
09.2019 - Current

Cashier

Thai Paragon
08.2019 - 10.2019

Diploma of Marketing And Communication

Mercury College

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Kesanee Leso