Kesang Choden
Tuart Hill
Summary
Accomplished ICT Business System Analyst with a proven track record at Bank of Bhutan, enhancing IT infrastructure and digital banking services. Expert in data analysis and strategic planning, I spearheaded the migration to JasperSoft, boosting reporting efficiency. Skilled in communication and leadership, I effectively coordinated cross-functional teams, achieving seamless operations and system enhancements.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT CBS Support Officer/ Business System Analysts
Bank Of Bhutan
Thimphu , Bhutan
04.2019 - 08.2022
- Gained comprehensive understanding of the bank's IT infrastructure, solutions, and integration systems.
- Monitored and optimized the flow of data and integrations between the bank and external vendors.
- Designed, developed, and maintained data warehouse solutions and advanced reports using JasperSoft.
- Provided weekly, monthly, and quarterly reports to senior management and heads of departments (HODs).
- Delivered ad hoc reports and data insights based on business department requirements.
- Investigated and resolved user-reported issues related to reporting and system functionalities.
- Maintained backup systems for report utilities and generated reports to ensure data integrity.
- Delivered technical support to branches, functional IT teams, and the contact center.
- Simulated and analyzed user-reported issues to identify and implement resolutions.
- Escalated complex issues to vendors and tracked them to successful closure.
- Collaborated with cross-functional teams to gather, analyze, and document business requirements for banking system enhancements.
- Ensured systems complied with regulatory standards, including AML and PCI-DSS, through rigorous audits and testing.
- Assisted functional and testing teams in validating vendor-provided patches and solutions.
- Supported end-users during system login issues or transaction errors to minimize operational disruptions.
- Coordinated between branches, functional teams, vendors, and the contact canter to ensure smooth operations.
- Conducted training sessions for end-users and functional teams to enhance system adoption.
- Made parameter, product, and account class adjustments in banking systems as requested by the business team.
- Managed user IDs and system access rights to maintain system security and compliance.
- Improved digital banking services by identifying user pain points and implementing customer-centric solutions, increasing user.
- Developed and implemented standing instructions for loan repayments and recurring deposits, ensuring timely processing and accuracy. Regularly monitored the system for errors, promptly identifying and resolving issues such as double deductions or missed transactions. Conducted thorough analyses to diagnose system errors, ensuring efficient troubleshooting and continuous process improvement.
- Successfully spearheaded the migration of the bank's operational reporting system from existing Business Objects (BO) reports to Jaspersoft, ensuring a seamless transition and enhanced reporting efficiency.
- Actively participated in the annual bank closing and financial year-end processes, ensuring accurate reconciliation of accounts, timely preparation of financial statements, and compliance with regulatory requirements. Collaborated with cross-functional teams to analyze financial data, address discrepancies, and implement process improvements for efficient year-end reporting. Contributed to audits by preparing detailed documentation and supporting external auditors, ensuring transparency and adherence to financial standards.
Assistant Network Intern , Voluntary Internship
Bhutan Telecom
Thimphu , Bhutan
10.2017 - 12.2017
- Assisted in configuring and troubleshooting routers, switches, and network issues.
- Monitored network performance using tools and generated reports.
- Managed and updated IP address documentation and subnet details.
- Supported the implementation of network security measures and monitored threats.
- Participated in network projects, testing, and deployment of new services.
- Provided technical assistance to resolve customer network issues.
- Documented network changes and prepared technical reports.
- Shadowed senior engineers to gain knowledge of ISP network operations.
- All of the above tasks were performed under the guidance and supervision of permanent staff.
Assistant ICT Intern
Royal Institute for Governance and Strategic Studi
Phuntsholing , Bhutan
01.2017 - 01.2017
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Uploading daily tutorials on website of RIGSS.
- Trained in basic photography skills.
- Attended the course on Bhutan Executive Service training with regard to effective communication, proper negotiation skills, and presentation skills.
Education
Masters of Management Information Systems - Masters of Management Information Systems
Edith Cowan University
Joondalup, WA12-2024
Bachelor of Science - Computer Science
Royal University Bhutan , Sherubtse College
Kanglung , Tashigang, Bhutan 06-2018
High School Diploma -
Yangchenphug Higher Secondary School
Thimphu , Bhutan12-2012
Skills
- Communication
- Team collaboration
- Problem solving
- Time management
- Leadership
- Project management
- Data analysis
- Strategic planning
Accomplishments
- Nominated from school in grade 10 for Golden Youth Award Camp in the year 2010.
- Attended the course on Bhutan Executive Service training in RIGSS with regard to effective communication, proper negotiation skills, and presentation skills, 2017.
- Participated in declamation competition held during democracy day in Sherubtse college, RUB , 2017.
- Served as school health captain with full flagged responsibilities in 2012 and served as
Certification
- Attended training on excel for descriptive data analysis at Financial Institutes Training Institute Ltd., Thimphu from 13th– 15th November, 2019.
- Certified land conveyancer for eSakor portal trained by the land commission secretariat of Bhutan, 26th- 5th, December, 2018.
- Attended the National Graduate Orientation program organized by ministry of Labor and Human Resources, 14th-18th, August, 2018.
- Completed 5 days intensive training program on linux server administration, 21st-24th June, 2017.
- Did 2 days training program on networking held in June 2017.
- Had extensive training in national etiquette (Driglam Namzha) in 2017.
Languages
English
Full Professional
Hindi
Professional Working
Nepali
Professional Working
Interests
Fond of reading books and writing articles
Like to travel to new places and adapt to new cultures
I am interested in interacting with diverse race of people and knowing their stories
I like to share my experience and learnings with collogues and friends
Timeline
IT CBS Support Officer/ Business System Analysts
Bank Of Bhutan
04.2019 - 08.2022
Assistant Network Intern , Voluntary Internship
Bhutan Telecom
10.2017 - 12.2017
Assistant ICT Intern
Royal Institute for Governance and Strategic Studi
01.2017 - 01.2017
- Attended training on excel for descriptive data analysis at Financial Institutes Training Institute Ltd., Thimphu from 13th– 15th November, 2019.
- Certified land conveyancer for eSakor portal trained by the land commission secretariat of Bhutan, 26th- 5th, December, 2018.
- Attended the National Graduate Orientation program organized by ministry of Labor and Human Resources, 14th-18th, August, 2018.
- Completed 5 days intensive training program on linux server administration, 21st-24th June, 2017.
- Did 2 days training program on networking held in June 2017.
- Had extensive training in national etiquette (Driglam Namzha) in 2017.
Masters of Management Information Systems - Masters of Management Information Systems
Edith Cowan University
Bachelor of Science - Computer Science
Royal University Bhutan , Sherubtse College
High School Diploma -
Yangchenphug Higher Secondary School
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